Tim Nortz
nine mile falls
Summary
Resourceful leader with a strong track record in managing table games operations and budgets. Known for implementing process improvements that drive efficiency and maintain compliance, ensuring both financial accountability and exceptional guest experiences.
Overview
25
25
years of professional experience
Work History
Sports Book/Poker Manager
Northern Quest Resort & Casino
09.2022 - Current
- Streamlined processes across departments, resulting in increased productivity and guest satisfaction.
- Managed budgeting processes, ensuring financial accountability while maximizing resource utilization.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Table Games Shift Manager
Northern Quest Resort & Casino
12.2015 - Current
- Supervised daily operations of table games to ensure compliance with gaming regulations.
- Implemented process improvements that enhanced efficiency in table game operations.
- Coordinated staffing schedules to optimize coverage for peak gaming hours and events.
- Analyzed performance data to identify trends and recommend operational adjustments for growth.
- Monitored employee morale closely by fostering a positive work environment that encouraged teamwork among team members.
Table Games Pit Manager
Northern Quest Resort & Casino
02.2011 - Current
- Supervised daily operations of table games, ensuring compliance with regulations and standards.
- Trained and mentored staff on game procedures and customer service excellence.
- Implemented strategies to enhance player engagement and maximize revenue.
- Monitored game performance, identifying trends to optimize staffing and gameplay efficiency.
- Resolved guest disputes promptly, maintaining a positive gaming environment.
Table Games Dealer
Northern Quest Resort & Casino
12.2000 - 08.2006
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Managed cash transactions accurately, maintaining integrity of gaming operations.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Education
High School Diploma -
Mary Walker
Springdale, WA06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Sports Book/Poker Manager
Northern Quest Resort & Casino
09.2022 - Current
Table Games Shift Manager
Northern Quest Resort & Casino
12.2015 - Current
Table Games Pit Manager
Northern Quest Resort & Casino
02.2011 - Current
Table Games Dealer
Northern Quest Resort & Casino
12.2000 - 08.2006
High School Diploma -
Mary Walker