Tim Reedy
Lititz,PA
Summary
Results-driven Child Support Professional with over 35 years of extensive experience in both public and private sectors, specializing in child support enforcement, management, and customer service for all child support stakeholders in over 20 states. Proven expertise as a Child Support Conference Officer, Trainer, Subject Matter Expert, and Project Manager for complex Child Support Enforcement Systems. Demonstrated success in contract management and product design, effectively overseeing more than 20 child support contracts across 12 states. A strategic leader committed to enhancing operational efficiency and delivering impactful solutions in child support services.
Overview
8
8
years of professional experience
Work History
Senior Director, Delivery
Conduent
01.2024 - 08.2025
- Senior Director of Delivery for all Conduent Child Support Operations, overseeing more than 700 staff and more than 20 large projects, including 12 State Disbursement Unit projects, 6 Customer Contact Centers, and 3 Lock Boxes.
- Managed service level compliance, budgets, and contract compliance at a portfolio level.
- Mentored project managers to fulfill contractual obligations.
- Reviewed project operations looking for efficiencies, cost effectiveness, and competences.
- Assigned resources to align with Conduent clients’ objectives.
- Mentored project managers who operate Conduent objectives.
- Assisted in writing sections of and reviewing responses to RFPs.
Director, Delivery
Conduent
05.2022 - 12.2023
- Northeast Regional Operations Director. Oversaw Conduent State Disbursement Unit projects and contracts for the states of New York, New Hampshire, New Jersey, Pennsylvania.
- Additionally, managed Conduent’s Child Support Debit Card Call Center and full-service child support call centers for the states of New Jersey and New York.
Senior Manager, Delivery
Conduent
08.2017 - 04.2022
- Managed the Pennsylvania State Collection and Disbursement Unit (PASCDU) for the Commonwealth of Pennsylvania. The project was responsible for collecting and disbursement of court-ordered child support payments, which total over $1.3 billion per year.
Education
BA - Political Science
Penn State University
Skills
- Team leadership
- Customer service centric
- Strong organizational skills
- Project oversight
- Effective problem resolution
- Cost management
- Prioritization and scheduling
- Team management
- Collaborative team member
- Strong verbal skills
- Consistently meets deadlines
- Experienced mentor
Other Work History
Worship Arts Production Director for Grace Church, Lititz PA. 2002-2015. Oversaw all technical and logistical aspects the weekly worship services and events, including sound, lighting, video, and stage design. Responsibilities included the recruiting, training, and managing of 40 + volunteers, maintaining the production equipment, managing budgets, and collaborating with worship and pastoral staff to meet the vision established.
Sportscaster for Blue Ridge TV-11 in Ephrata, PA. 1998-present. Play-by-play broadcaster for high school volleyball, basketball, soccer, and softball. Regular guest on weekly show Sportstalk. www.cable11.com.
More Child Support Experience 2013-1990
- Project Manager Conduent 2013-2017 Responsible for designing and bringing to market innovative solutions for child support enforcement projects throughout the country. Tasked with eliminating waste, increasing efficiency, and reducing project costs using the latest technology, applying workflow management, document imaging, and other best practices.
- Capture Manager Conduent 2010-2012
- Operation Manager Conduent PA Child Support Enforcement System (PASES) 2009-2010
- Training Manager Conduent PA Child Support Enforcement System (PASES) 2003-2009
- Subject Matter Expert Conduent PA Child Support Enforcement System (PASES) 1999-2002
- Sr Conference Officer County of Lancaster, PA 1990-1998
Timeline
Senior Director, Delivery
Conduent
01.2024 - 08.2025
Director, Delivery
Conduent
05.2022 - 12.2023
Senior Manager, Delivery
Conduent
08.2017 - 04.2022
BA - Political Science
Penn State University
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