Tim Stone
Burnsville,MN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
IT/IS Help Desk Technician
Hennepin Healthcare Research Institute
12.2019 - Current
- Provided desktop and deskside support for over 150+ end users
- Set up laptops, docking stations, desktops, and peripherals for new and existing employees
- Coordinated with Network Administration to activate and set up ports for new and existing employees
- Fielded incoming calls to the help desk as well as from our Web Help Desk ticketing system, and provided resolution well within expected time frames
- Regularly provided access to security groups for all employees with approved access
- Assisted in regular inventory of administrative systems
- Assisted with moving the majority of our users over to remote access via VPN and assisted in setting up remote equipment when Covid 19 restrictions began in 2020.
Supply Manager Technician
McKesson Pharmaceuticals / Primus Software
06.2019 - 10.2019
- Provided software support for the Supply Manager website – https://mms.mckesson.com
- Created user accounts after securely verifying requests for access to the website
- Assisted with troubleshooting browser settings ensuring optimal performance for customers having issues with the website
- Handled user and account manager requests for anything needed regarding lists/general ledger codes, account and user batch uploads and tracking them through Salesforce ticketing queue.
Technical Specialist 1
Presidio / Robert Half
10.2018 - 03.2019
- Handled incoming calls and support for over 100 different companies and followed guidelines and procedures accordingly for each company
- Worked to improve and handled IAM, Active Directory, and Exchange account creation for new users coming in to each company
- Helped lead onboarding for TireHub dedicated IT Services – a new company that was acquired for managed services by Presidio
- Through identity and access management set up new TireHub employees in Active Directory and Exchange groups
- Took care of account and access issues through Windows Server 2012 and O365 Admin console.
Tier 1 Support Center Analyst
Old Republic Title
08.2017 - 10.2018
- Regularly assist with device encryption through McAfee process of encryption recovery and maintaining updates of software
- Set up remote access through IAM procedures and assisted with setting up soft tokens using Entrust
- Worked to improve identity and access management processes, controls, and communications across all groups.
Tier 1 Service Desk Analyst
Royal Bank of Canada / TEK Systems
09.2015 - 08.2017
- Work with clients to ensure quick and precise resolution of issues that are time sensitive
- Provide support for all end user software and hardware including Microsoft Office 2010 and 2013 and Microsoft OS 7, 8, and 10
- Remotely log into user's machines to diagnose and resolve issues using multiple remote access programs to do so
- Troubleshooting and resolving access management and provisioning workflow errors
- Issue security certificates for correspondence employees with other firms
- Participated in training new employees for both CAS and US Wealth Management and helped to develop and implement policies and procedures regarding training
- Worked to develop roadmaps and participate in the standards process for IAM solutions
- Further IT experience dating back to 2011 available upon request.
Education
High School Diploma -
Fairmont Jr./Sr. High School
Fairmont, MNCertification -
Google Cybersecurity Certificate
Online11.2023
Certification -
Security+ Certificate
Online11.2023
Skills
- Kali Linux
- Windows 10, 11 Installation & Support
- IOS/MAC OS
- Microsoft Office 2010, 2013, 2016, 2019, O365
- HackTheBox, TryHackMe, Overthewire
- Beginner/Intermediate knowledge of Python programming language
- Active Directory Configuration
- Network Troubleshooting
- Network Protocols
- VPN And Remote Access Troubleshooting
- Information Security and AD management
- Wireshark, TCPDump
Timeline
IT/IS Help Desk Technician
Hennepin Healthcare Research Institute
12.2019 - Current
Supply Manager Technician
McKesson Pharmaceuticals / Primus Software
06.2019 - 10.2019
Technical Specialist 1
Presidio / Robert Half
10.2018 - 03.2019
Tier 1 Support Center Analyst
Old Republic Title
08.2017 - 10.2018
Tier 1 Service Desk Analyst
Royal Bank of Canada / TEK Systems
09.2015 - 08.2017
High School Diploma -
Fairmont Jr./Sr. High School
Certification -
Google Cybersecurity Certificate
Certification -
Security+ Certificate
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