Tim Stowers
Walmart
Dahlonega
9
years of professional experience
Empathetic Automotive Service Writer experienced in warranty processing and work order prioritization, enhancing customer satisfaction and service delivery. Drove service efficiency and improved customer experience through effective collaboration with technicians and detailed vehicle inspections and cost estimations. Resolved inquiries promptly and enhanced service operations, committed to exceptional customer care.
Work History
Automotive Service Writer
1 Year 8 Months- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Collaborated with technicians to diagnose issues and recommend appropriate solutions.
- Resolved customer inquiries and complaints promptly to enhance service experience.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained detailed records of services performed and parts used for inventory management.
- Educated customers on product offerings, promoting additional services and products effectively.
Sales Representative
11 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting automotive parts based on needs and preferences.
- Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Maintained accurate inventory levels and organized stock on sales floor.
- Trained new employees on company policies, procedures, and product knowledge.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Laborer
1 Year 9 Months- Assisted team in loading and unloading freight, ensuring proper handling of goods.
- Operated hand trucks and dollies to efficiently transport items within warehouse setting.
- Maintained clean and organized work environment, complying with safety regulations.
- Collaborated with coworkers to optimize packing processes for timely deliveries.
- Inspected items for damage before transportation, ensuring quality control standards were met.
- Contributed to process improvements that enhanced workflow efficiency during peak seasons.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma
Skills
Customer empathy
Customer service
Service documentation
Service scheduling
Repair order management
Automotive systems
Customer communication
Work order prioritization
Empathy and patience
Timeline
Automotive Service Writer
Walmart
11.2024 - CurrentRead More
Sales Representative
O'Reilly Auto Parts
03.2021 - 02.2022Read More
Laborer
B&b Moving And Delivery
04.2017 - 01.2019Read More
North Hall High School
High School Diploma
Read More