Timothy Urso
Aurora,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Wireless Sales Representative
Russell Cellular (Verizon)
West Chicago, IL
06.2021 - Current
- Assisted customers with phone purchases and account setups. Supported troubleshooting of devices to enhance user experience. Maintained organization and inventory of store operations.
- Delivered exceptional customer service to enhance overall client satisfaction and loyalty.
- Demonstrated in-depth knowledge of wireless products to effectively address customer inquiries and concerns.
- Executed sales strategies to consistently meet or exceed monthly sales targets through effective upselling techniques.
- Trained and mentored new team members on product features, sales techniques, and customer engagement best practices.
- I was a manager of our store in Stoughton, WI for a little over a year, from April of 2024 to May of 2025.
Activations Specialist
AFNI
Bloomington, IL
11.2020 - 05.2021
- Facilitated phone activations and resolved technical issues for store representatives and various departments at Verizon Wireless.
Live Sound Engineer
Kingston Mines
Chicago, IL
10.2015 - 04.2019
- Oversaw sound engineering operations at blues club to deliver high-quality audio experiences. Collaborated with musicians to tailor sound mixes for each performance. Managed equipment setup and troubleshooting to ensure seamless show execution.
- Operated sound mixing consoles to deliver high-quality audio experiences for live performances.
- Troubleshot audio issues in real-time, minimizing disruptions during live shows.
- I was also a cashier at this venue, so I had many roles.
Education
Master of Fine Arts - Digital Cinema
DePaul University
Chicago, IL06.2018
Bachelor of Arts - Broadcasting Production
Western Illinois University
Macomb, IL05.2012
Skills
- Collaborative teamwork
- Managing tight deadlines
- Strong attention to detail
- Effective customer communication
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Creative thinking
- Video production and editing
- Skilled in audio post-production
- Adobe Creative Suite 6 expertise
- Live video production
Timeline
Wireless Sales Representative
Russell Cellular (Verizon)
06.2021 - Current
Activations Specialist
AFNI
11.2020 - 05.2021
Live Sound Engineer
Kingston Mines
10.2015 - 04.2019
Master of Fine Arts - Digital Cinema
DePaul University
Bachelor of Arts - Broadcasting Production
Western Illinois University