Tim Watkins
Mount Pleasant,MI
Summary
Seasoned in elevating hospitality experiences, I leveraged mixology techniques and exceptional customer service at Ruths Chris to enhance guest satisfaction. Expert in inventory management and staff training, my leadership significantly improved operational efficiency. My proactive approach and ability to thrive under pressure have consistently driven positive outcomes in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Bartender
Ruths chris
Mount Pleasant, MI
05.2023 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Balanced daily registers and generated sales reports for management.
Chef
Compass Group USA
Mount Pleasant, MI
08.2020 - 06.2021
- Stored foods correctly using correct storage containers and labelling systems.
- Trained kitchen workers on culinary techniques.
- Supervised food preparation staff to deliver high-quality results.
Bar Manager
Shorty's bar and grill
Decatur, AL
05.2017 - 11.2019
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Bartender
67 roadhouse
Decatur, AL
04.2016 - 05.2017
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Balanced daily registers and generated sales reports for management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Greeted frequent visitors by name and explained new promotions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bar Supervisor
Hellbenders
Gatlinburg, Tennessee
03.2012 - 03.2014
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Filled bar schedule with high-quality live music acts.
- Participated in weekly management meetings to discuss operational issues or concerns.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained an organized workspace that met all sanitation requirements set forth by local authorities.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Restaurant Manager
TGI Fridays
Gatlinburg, TN
03.2008 - 05.2012
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved conflicts among employees in an effective manner.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Delegated work to staff, setting priorities and goals.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Restaurant Key Holder
TGI Fridays
Sevierville, Tennessee
01.2004 - 03.2008
- Ensured store was opened and closed in a timely manner according to company policies.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted customers with product selection and resolving complaints.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
High School Diploma -
Montebello High-school
Blanchard, MI05-1997
Skills
- Mixology techniques
- Cash handling
- POS systems
- Inventory management
- Customer service
- Staff training
- Sales reporting
- Conflict resolution
- Time management
- Effective communication
- Team leadership
- Food safety
- Sanitation practices
- Bar restocking
- Hospitality service expertise
- Patience and tolerance
- Liquor restocking
- Suggestive selling
- Sales expertise
- Beverage supply orders
- Outstanding customer service
Timeline
Bartender
Ruths chris
05.2023 - Current
Chef
Compass Group USA
08.2020 - 06.2021
Bar Manager
Shorty's bar and grill
05.2017 - 11.2019
Bartender
67 roadhouse
04.2016 - 05.2017
Bar Supervisor
Hellbenders
03.2012 - 03.2014
Restaurant Manager
TGI Fridays
03.2008 - 05.2012
Restaurant Key Holder
TGI Fridays
01.2004 - 03.2008
High School Diploma -
Montebello High-school