Tim Weakley
Orlando,FL
Summary
Focused leader with over 22 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Knowledgeable Desired Position with proven track record in organizing and managing volunteer programs. Successfully coordinated numerous community events and initiatives, fostering strong relationships with volunteers and stakeholders. Demonstrated ability to manage diverse teams and adapt to dynamic environments.
Overview
27
27
years of professional experience
Work History
Above The Wing Supervisor
Southwest Airlines
12.2001 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Customer Service Specialist
Fleet Bank
03.1998 - 05.2000
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
High School Diploma -
Herkimer High School
Herkimer, NY06.1993
Skills
- Handling Escalations
- Positive and Constructive Feedback
- Decision Making
- One Call Resolution
Accomplishments
Agent of the Year in 2004
Recieved Southwest Airlines Spirit Award in 2009
Led Southwest Airlines Community Outreach Group from 2009 thru 2014
Timeline
Above The Wing Supervisor
Southwest Airlines
12.2001 - Current
Customer Service Specialist
Fleet Bank
03.1998 - 05.2000
High School Diploma -
Herkimer High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Corine OronaCorine Orona
Customer Service Representative at Southwest AirlinesCustomer Service Representative at Southwest Airlines
Bolton WhyteBolton Whyte
Duty Supervisor at Southwest AirlinesDuty Supervisor at Southwest Airlines
Drew GreeniaDrew Greenia
Transportation Security Officer at Department of Homeland SecurityTransportation Security Officer at Department of Homeland Security