Gisele Bellio
Inman,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate to secure a Customer Service Agent position. Ready to help team achieve company goals. Diplomatic and calm professional with 11 years of experience in airline industry.
Overview
10
10
years of professional experience
Work History
ABOVE THE WING SUPERVISOR
Southwest Airlines
02.2011 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues.
- Evaluated employee performance.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained clean and well-organized work area.
- Administrative duties
Customer Service Agent
Southwest Airlines
07.2010 - 02.2011
- Helped customers with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage.
- Operated PA system to make announcements regarding flight activity.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MACostmetology -
Henry School of Hair Design
Fitchburg, MAAssociate of Arts -
Mount Wachusett Community College
Gardner, MASkills
- Strategic Planning
- Altea Experience
- Processes and Procedures
- Schedule Development
Timeline
ABOVE THE WING SUPERVISOR
Southwest Airlines
02.2011 - 09.2020
Customer Service Agent
Southwest Airlines
07.2010 - 02.2011
High School Diploma -
Fitchburg High School
Costmetology -
Henry School of Hair Design
Associate of Arts -
Mount Wachusett Community College
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