Summary
Overview
Work History
Education
Skills
Timeline
Generic
Timarah Mitz

Timarah Mitz

Ft. Pierce,FL

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in relationship building and problem resolution. Leveraged active listening and critical thinking to enhance customer loyalty and satisfaction, contributing to sales growth through personalized solutions. Proficient in data entry and Microsoft Excel, consistently delivering exceptional service under pressure.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance
06.2017 - 03.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Concentrix
03.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

HS Diploma -

Westwood High
Ft. Pierce, FL
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative

Concentrix
03.2024 - 05.2025

Customer Service Representative

Teleperformance
06.2017 - 03.2021

HS Diploma -

Westwood High