Timber Chase

Key Responsibilities:

• Greet and assist customers with purchases including stamps, mailing supplies, and package services
• Operate Point of Sale (POS) systems to process transactions quickly and accurately
• Provide clear, knowledgeable information on USPS products, services, and mailing regulations
• Manage customer interactions efficiently in a high-volume, fast-paced environment
• Distribution & Inventory Management:
• Sales & Customer Service:
• Sort and distribute incoming and outgoing mail and packages under strict deadlines
• Stock retail displays and maintain organized, visually appealing product areas
• Ensure timely restocking and lobby maintenance to meet customer needs
• Administrative & Operational Support:
• Process returns, complete required paperwork, and support daily postal operations
• Handle extended shifts-often up to 14 hours-while maintaining accuracy, focus, and high performance
• Adapt quickly to evolving priorities and manage time effectively during peak hours and holiday seasons

• Supervised a team of 8 in managing shoe stockroom operations and executing timely merchandise retrieval and staging during peak sales hours.

Trained and coached new team members to ensure consistent service standards and operational efficienc Directed daily flow and placement of new merchandise, ensuring efficient stockroom organization and flo readiness.

• Oversaw fulfillment of shoe orders, including pulling stock, staging for associates, and processing returns, damages, and vendor shipments.
• Maintained visual standards on the sales floor by assisting with table moves, fixture adjustments, and display setups for new seasons, clearance events, and promotions.
• Ensured accurate inventory control by scanning merchandise back into stock and maintaining floor recovery standards.
• Unloaded merchandise deliveries, frequently lifting boxes weighing 80+ lbs in a high-volume, fast-paced environment.
• Delivered consistent leadership while standing for extended shifts and maintaining focus under pressure.

Led a team of 6 associates to achieve sales targets and ensure smooth daily operations.

• Delivered one-on-one coaching and group training to enhance team performance and customer interaction.
• Collaborated with store management on visual displays, stock replenishment, and promotional strategies.
• Maintained operational excellence, including opening/closing procedures, cash handling, and loss prevention.
• Delivered exceptional customer service by answering questions, providing product recommendations, and supporting POS transactions to drive sales.
• Supported achievement of daily store sales goals through proactive customer engagement and upselling

strategies.

throughout.

* Served as a key point of contact for customer concerns and service resolution.

Completed fulfillment orders, including picking merchandise, packing, shipping and preparing in store pickup orders.

Processed shippable returns and managed abandoned in-store pickup items in a timely manne Monitored alerts to ensure on-time completion of Buy Online, Pickup In-Store (BOPS) order

• Sourced substitute items for Not Found merchandise to improve overall order fill rate.
• Expedited aged orders to enhance shipping speed and meet customer delivery expectations.
• Delivered an exceptional customer experience by ensuring accurate, efficient, and timely fulfillment of all orders.

• Provided fast and friendly checkout experiences while maintaining a high level of accuracy.
• Ensured the front-end area was clean, organized, and welcoming for customers.
• Managed layaway transactions, including setup, payments, and retrieval, with attention to detail.
• Delivered excellent customer service by addressing inquiries, resolving issues, and promoting a positive shopping experience.
• Handled incoming calls professionally and routed them to appropriate departments as needed.

• Delivered exceptional customer service by providing style guidance and product recommendations tailored to individual needs.
• Maintained a clean, organized sales floor and fitting room area to ensure a welcoming and premium shopping experience.
• Processed transactions efficiently and accurately, including credit applications and speedy checkouts.
• Proactively met and exceeded daily sales goals by using product knowledge and upselling techniques.
• Supported visual merchandising efforts and maintained cleanliness of point-of-sale areas and registers.
• Promoted Macys credit card programs and consistently achieved credit opening targets.

Managed high-volume incoming calls with professionalism and efficiency, directing inquiries to appropriate departments.

• Scheduled and coordinated appointments, ensuring accurate calendar management and timely follow-ups
• Maintained organized filing systems, both digital and physical, to support smooth office operations.
• Welcomed visitors and clients with a warm, professional demeanor, creating a positive first impressior

• Delivered exceptional customer service by resolving inquiries promptly and maintaining a helpful attitude