Timberly Coats
Tuscaloosa,AL
Summary
Dynamic leader with proven success at CVS Pharmacy, enhancing sales through effective promotional strategies and exceptional customer service. Skilled in employee training and team management, I foster a collaborative environment that drives productivity. Proficient in Microsoft Excel, I streamline processes to achieve operational excellence and improve customer satisfaction.
Experienced with managing team dynamics and operational workflows. Utilizes effective communication and problem-solving skills to ensure smooth shift operations. Track record of leading teams through various challenges and maintaining high standards of performance.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Shift Supervisor Trainee
CVS Pharmacy
Tuscaloosa, AL
04.2025 - Current
- Increased sales by implementing promotional activities and engaging customers with product knowledge.
- Assisted in employee scheduling, balancing workload distribution among team members during peak hours.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Implemented new processes for better workflow efficiency, resulting in faster order fulfillment.
- Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
- Improved customer satisfaction with prompt service and effective conflict resolution.
- Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
- Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
- Developed strong relationships with customers, building loyalty and repeat business.
- Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with the management team to set targets and develop strategies for meeting store goals.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Leasing Consultant
Lindsey Management Company
Tuscaloosa, AL
10.2024 - 04.2025
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Production Welder
Boysen Exhaust Systems LLC
Brookwood, AL
04.2023 - 05.2024
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Streamlined fabrication processes for improved productivity, utilizing precise measurements and accurate cutting techniques.
- Assisted in the development of custom jigs and fixtures, speeding up production times while maintaining precision standards.
- Improved workflow efficiency, optimizing workspace layout and organization for easier access to tools and materials.
Production Worker
MBUSI
Vance, AL
08.2022 - 04.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
Quality Inspection Technician II
Elwood Staffing
Vance, AL
04.2022 - 08.2022
- Reviewed production activities and documentation to check conformance to optimal procedures.
- Rejected unacceptable items and recommended corrective actions.
- Assessed first articles off production runs, completed related documentation and determined level of conformance with specifications.
- Completed receiving, in-process and final inspections on different manufactured components.
- Followed quality assurance policies and procedures to verify work of production team.
- Ensured compliance with industry standards and regulations through meticulous attention to detail during every inspection conducted.
Material Handler
SMP Automotive
Cottondale, AL
11.2020 - 03.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Lead Shipping Clerk
Schnellecke Logistics
Woodstock, AL
01.2020 - 10.2020
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of equipment and workspaces.
- Developed an effective system for processing returns or damaged goods quickly while minimizing loss exposure for the company.
- Assisted management in preparing accurate shipping forecasts, adapting to fluctuations in demand, and making informed decisions about resource allocation.
- Exceeded expectations on key performance indicators related to on-time deliveries, order accuracy, and employee productivity consistently.
- Enhanced customer satisfaction by resolving shipping issues promptly and professionally.
- Ensured accurate order fulfillment through meticulous attention to detail in packing, labeling, and documentation tasks.
- Supported business growth by scaling up shipping processes during peak seasons or times of increased demand without sacrificing quality or timeliness of deliveries.
- Streamlined shipping processes by implementing efficient organizational systems and procedures.
- Reduced shipping errors and delays by closely monitoring inventory levels and coordinating with warehouse personnel.
Lead Sales Key Holder
Dollar General
Holt, Al
10.2018 - 03.2019
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Reduced employee turnover through effective hiring strategies, thorough training programs, and strong retention initiatives.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
Team Leader
Ard Logistics
Vance, AL
03.2013 - 10.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Assistant Manager
Popeyes Chicken
Tuscaloosa, AL
02.2011 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier Team Lead
Kentucky Fried Chicken
Northport, AL
09.2003 - 01.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Education
High School Diploma -
Northridge High School
Tuscaloosa, AL05-2007
Skills
- Effective leadership
- Motivational skills
- Team management
- Employee training
- Sales and retail experience
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Microsoft Excel
- Microsoft Word
- Data entry
- File management
Timeline
Shift Supervisor Trainee
CVS Pharmacy
04.2025 - Current
Leasing Consultant
Lindsey Management Company
10.2024 - 04.2025
Production Welder
Boysen Exhaust Systems LLC
04.2023 - 05.2024
Production Worker
MBUSI
08.2022 - 04.2023
Quality Inspection Technician II
Elwood Staffing
04.2022 - 08.2022
Material Handler
SMP Automotive
11.2020 - 03.2022
Lead Shipping Clerk
Schnellecke Logistics
01.2020 - 10.2020
Lead Sales Key Holder
Dollar General
10.2018 - 03.2019
Team Leader
Ard Logistics
03.2013 - 10.2018
Assistant Manager
Popeyes Chicken
02.2011 - 02.2012
Cashier Team Lead
Kentucky Fried Chicken
09.2003 - 01.2011
High School Diploma -
Northridge High School