Timerra Coats
Dunbar
Summary
Human resources and operations leader with extensive experience in nonprofit and compliance-regulated environments. Expertise in enhancing workforce operations, regulatory compliance, and employee engagement, overseeing multi-site programs to support vulnerable populations. Recognized for improving operational efficiency and fostering strategic communication across diverse teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Clinical Director
PAAC Infinite Pathways
01.2024 - 05.2026
- Collaborated with executive leadership to implement operational strategies that improved service delivery and organizational efficiency.
- Oversaw operational workflows, compliance standards, documentation practices, and staff performance across seven facilities.
- Directed daily operations across multiple behavioral health and community service programs serving vulnerable populations.
- Streamlined operational procedures and administrative processes to enhance workflow efficiency and program effectiveness.
- Coordinated interdepartmental communication to enhance accountability, ensure reporting accuracy, and facilitate continuity of care.
- Assisted with budget oversight and operational reporting to support performance improvement initiatives.
- Supported regulatory compliance initiatives involving state and federally funded programs, audits, and accreditation preparation.
- Maintained confidentiality and accuracy while overseeing sensitive client and organizational information.
Director of Human Resources & Operations Support
PAAC Infinite Pathways
03.2021 - 01.2024
- Managed human resources operations and workforce administration for nonprofit organization serving over 100 employees, enhancing organizational effectiveness.
- Oversaw onboarding, personnel records, corrective actions, compliance documentation, investigations, and performance management processes.
- Reduced onboarding turnaround time by approximately 30% through implementation of streamlined hiring and documentation procedures.
- Developed and implemented HR policies and operational procedures aligned with state, federal, and accreditation standards.
- Partnered with executive leadership to improve employee retention, workforce communication, and operational efficiency.
- Led staff training initiatives to ensure compliance and operational accountability, reinforcing workplace procedures and organizational standards.
- Coordinated payroll preparation and workforce reporting, ensuring confidentiality and data accuracy while supporting personnel administration.
- Maintained compliance with confidential records management and organizational documentation standards.
Human Resources & Operations Coordinator
PAAC Infinite Pathways
07.2019 - 03.2021
- Supported payroll processing, scheduling, reporting, onboarding, and daily administrative operations to streamline HR functions.
- Aided leadership in onboarding new employees, coordinating operational workflows, and managing personnel documentation to improve efficiency.
- Maintained confidential employee and organizational records with a high degree of accuracy and attention to detail.
- Supported compliance tracking, documentation management, and internal operational procedures across multiple departments.
- Facilitated interdepartmental communication to enhance timely completion of organizational tasks and reporting.
Group Sales & Operations Coordinator
Embassy Suites
01.2016 - 07.2018
- Coordinated large-scale group reservations, room blocks, and event logistics for corporate clients and high-volume events, ensuring seamless execution and client satisfaction.
- Managed billing, invoicing, and contract administration for group bookings and conferences, streamlining processes to enhance financial accuracy.
- Acted as a liaison between clients, vendors, and internal departments to resolve scheduling and accommodation issues efficiently.
- Ensured exceptional customer service and timely communication throughout the event coordination and reservation process.
- Monitored payment status, reservation accuracy, and contract compliance for corporate accounts and group events.
- Maintained operational records and generated reports to inform leadership decision-making and optimize operational planning.
Education
Master of Arts - Addiction & Recovery Counseling
Liberty University
Lynchburg, VA10-2021
Bachelor of Multidisciplinary Studies - Business Administration, Economics, Public Relations & Communication
West Virginia University
Morgantown, WV05-2014
Skills
- Regulatory Compliance
- HIPAA
- Human Resources Management
- Employee Relations
- Onboarding & Training
- Compensation Management
- Performance Management
- Policy development
- Operations Leadership
- Process Improvement
- Operations support
- Cross-functional leadership
- Microsoft Office Suite
- Microsoft Teams
- Performance evaluation
Certification
- SHRM-CP, In Progress
- CPR & First Aid Certified
Timeline
Assistant Clinical Director
PAAC Infinite Pathways
01.2024 - 05.2026
Director of Human Resources & Operations Support
PAAC Infinite Pathways
03.2021 - 01.2024
Human Resources & Operations Coordinator
PAAC Infinite Pathways
07.2019 - 03.2021
Group Sales & Operations Coordinator
Embassy Suites
01.2016 - 07.2018
Master of Arts - Addiction & Recovery Counseling
Liberty University
Bachelor of Multidisciplinary Studies - Business Administration, Economics, Public Relations & Communication
West Virginia University