Summary
Skills
Work History
Education
Work Availability
Overview
Generic

Tim'esha Lane

Dallas,Texas

Summary

Flexible Customer Service Representative offering 4+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills

  • Active Listening
  • Negotiation Skills
  • Conflict Resolution
  • Critical Thinking
  • Product Knowledge
  • Effective Communication

Work History

Call Center Representative

Kacil Business & Technology Consulting Firm LLC
Kansas City, MO
2023.03 - 2023.07
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within the call management databases.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Asked probing questions to determine service needs and accurately input information into electronic
    systems.

Call Center Representative

Xtend Healthcare
Herndon, VA
02.2021 - 02.2022
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to
    every customer.

Call Center Representative

Public Opinion LLC
Dallas, TX
02.2020 - 08.2020
  • Referred unresolved customer grievances to designated
    departments for further investigation.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Protected company and customer data by following information policies.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Cashier

Whataburger
Dallas, TX
07.2015 - 10.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Franklin D Roosevelt High School
Dallas, TX
08.2012 - 05.2015

No Degree -

The University of Texas At San Antonio
San Antonio, TX

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

8
8
years of professional experience
3
3
years of post-secondary education

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Tim'esha Lane