Timesha M. Shoemaker
Summary
Strategic, results-driven operations leader with 10+ years of experience managing high-volume, fast-paced environments across retail and logistics. Proven track record of driving profitability, operational excellence, and team performance through data-driven decision-making and process optimization. Highly skilled in people development, financial oversight, KPI management, and cross-functional leadership. Known for building accountable, high-performing teams while consistently exceeding business and customer experience goals.
Overview
7
7
years of professional experience
Work History
General Manager
Ulta Beauty
- Current
- Lead end-to-end store operations for a high-volume retail location, driving sales growth, profitability, and achievement of key performance indicators
- Develop and execute strategic business plans using sales trends, traffic patterns, and guest insights to exceed weekly, monthly, and annual targets
- Maintain full P&L responsibility, including expense control, payroll management, and labor optimization to maximize profitability
- Analyze dashboards and performance reports to identify gaps, implement corrective action plans, and sustain continuous improvement
- Coach and develop leadership and frontline teams to deliver personalized guest experiences and consistently improve customer satisfaction metrics
- Resolve escalated customer concerns efficiently while fostering a welcoming, service-focused store culture
- Partner with district leadership and cross-functional teams to ensure alignment with company strategy and operational standards
Emerging Store Manager
Walgreens
08.2024 - 01.2025
- Supported daily store operations to ensure operational readiness, safety compliance, and adherence to company policies
- Assisted with recruiting, onboarding, training, and scheduling to maintain appropriate staffing levels
- Improved inventory accuracy through effective ordering, replenishment, and stockroom organization
- Reviewed sales and operational reports to identify trends, performance gaps, and improvement opportunities
- Strengthened employee engagement and morale by promoting open communication and team collaboration
- Ensured compliance with HR procedures, safety standards, and state and local labor regulations
- Collaborated with district leadership to align store execution with regional and company objectives
Operations Manager
United Parcel Service (UPS)
11.2018 - 08.2023
- Directed daily operations for teams of 60-175 employees across warehouse, transportation, and distribution functions
- Monitored and optimized key performance metrics, including package throughput, on-time delivery, labor efficiency, and safety compliance
- Led cross-departmental initiatives to improve material flow, resulting in a 13% increase in productivity and reduced operational delays
- Developed and executed performance improvement strategies using operational and financial data to drive measurable results
- Enforced UPS safety standards and OSHA regulations, maintaining a strong safety culture and minimizing workplace incidents
- Coached frontline supervisors and team members to improve accountability, efficiency, and engagement
Education
Jackson State University
Skills
- Operations & Business Management
- Team Leadership & Development
- Strategic Planning & Execution
- Financial Management (P&L, Payroll, Expense Control)
- Process Improvement & Workflow Optimization
- Performance Metrics & KPI Analysis
- Inventory & Supply Chain Management
- Client, Vendor & Stakeholder Relations
- Conflict Resolution & Employee Engagement
- Microsoft Office Suite
Timeline
Emerging Store Manager
Walgreens
08.2024 - 01.2025
Operations Manager
United Parcel Service (UPS)
11.2018 - 08.2023
General Manager
Ulta Beauty
- Current
Jackson State University