TOMMY BENJAMIN
Albuquerque,NM
Summary
Experienced operations and general management professional with 15+ years of leadership experience overseeing teams, business operations, customer service, financial performance, and employee development. Proven ability to manage multiple locations, improve operational efficiency, control costs, and build high-performing teams. Strong communicator and problem solver with a track record of delivering results while maintaining positive relationships with customers, employees, and vendors.
Overview
15
15
years of professional experience
Work History
GENERAL MANAGER
U-Haul Moving and Storage
Albuquerque, NM
02.2019 - 09.2025
- Directed daily operations for two locations generating approximately $2.5M annually each, ensuring productivity, customer satisfaction, and financial performance.
- Led, trained, mentored, and developed employees while establishing clear performance expectations and goals.
- Managed budgets, revenue, expenses, financial records, and operational controls to support business objectives.
- Developed and implemented business strategies, marketing initiatives, and process improvements to increase sales and strengthen market performance.
- Analyzed operational and industry trends to identify growth opportunities, reduce waste, and improve efficiency.
- Managed staffing, scheduling, recruiting, onboarding, and performance evaluations to maintain effective workforce coverage.
- Built strong relationships with customers, vendors, and employees while resolving conflicts and addressing service issues.
- Monitored inventory and implemented regular audits to maintain accuracy, control costs, and identify supply needs.
- Reviewed financial statements and performance reports to measure productivity and achievement of business goals.
- Maintained a strong customer-focused culture by monitoring service quality and improving team interactions and engagement.
MANAGER
Outpost Ice Arena
Albuquerque, NM
10.2010 - 12.2018
- Managed daily operations, staffing, scheduling, customer service, inventory, and quality control.
- Led employees through effective delegation, training, coaching, and workload management.
- Resolved customer and employee issues while maintaining a professional and positive work environment.
- Evaluated workflows and implemented operational improvements to increase productivity and efficiency.
- Managed inventory levels and purchasing while maintaining appropriate supply levels.
- Operated and maintained ice resurfacing equipment while ensuring proper ice conditions, levels, and temperatures.
Education
Associate of Science - Criminal Justice
Brookline College
Albuquerque, NM01.2014
High School Diploma - undefined
Eldorado High School
Albuquerque, NM01.2010
Skills
- Operations & Business Management
- Team Leadership & Employee Development
- Customer Service & Relationship Management
- Budget & Financial Management
- Scheduling & Workforce Planning
- Inventory & Cost Control
- Process Improvement
- Conflict Resolution
- Sales & Marketing
- Strategic Planning
- Vendor Management
- Performance Management
Timeline
GENERAL MANAGER
U-Haul Moving and Storage
02.2019 - 09.2025
MANAGER
Outpost Ice Arena
10.2010 - 12.2018
High School Diploma - undefined
Eldorado High School
Associate of Science - Criminal Justice
Brookline College