Timey Lester

Maintained patient charts.

Instructed patients on proper oral hygiene techniques and post-operative care.

Assisted with the setup of treatment rooms and sterilization of instruments.

Assisted in the training of new dental assistants by providing guidance on protocols and processes. Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.

Developed X-rays using digital imaging technology and processed them in accordance with safety regulations. Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality. Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials. Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment. Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts. Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.

Reviewing the quality of the calls between employees and customers. Assuring the employee is actively assisting the customer in their needs.

Upon reviewing the call, the call would be rated and employee would brought into office to review the call. Assisting the employee with improvements to be made as well as assuring them in the things they were doing right.

• Assessed customer needs and upsold products and services to maximize sales.
• Assisting customers with refunds if needing
• Dealing and deescalating irate customers

• Reviewing possible employees application
• Calling applicant reviewing application
• Running background check on applicant
• Processing applicant for bus, room and board.