Timi Tessaro
San Leandro,CA
Summary
Results-driven Patient Service Coordinator with expertise in medical record management and patient advocacy. Skilled in enhancing patient satisfaction through effective communication and problem-solving. Experienced in streamlining processes and improving operational efficiency, with a focus on patient identity verification and electronic health records.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
PATIENT SERVICE COORDINATOR
ST. ROSE
Hayward, California
05.2024 - 09.2025
- Collaborated with diverse coworkers to resolve issues and enhance service delivery for products.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and provided informative answers to boost satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
ACTIVITY DIRECTOR
ProMedica
Walnut Creek, California
02.2022 - 09.2024
- Developed activity programs that fostered social interaction among residents.
- Coordinated events that promoted physical wellness and cognitive stimulation for participants.
- Collaborated with healthcare staff to create tailored activities for individual resident needs.
- Trained new staff on activity planning and resident engagement strategies effectively.
- Ensured compliance with safety regulations and company policies during all activities conducted.
- Created monthly activity calendars with a variety of recreational options.
- Organized community events, including holiday parties, bingo nights, and movie screenings, to strengthen resident engagement.
- Assisted residents with physical activities such as walks and exercise classes.
- Designed and led activities in crafts, music and sports.
- Implemented activities to provide amusement and socialization for residents.
- Maintained detailed records of participant attendance and progress to track engagement and activity effectiveness.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
Medical Records Director
PIEDMONT GARDENS
Oakland, CA
01.2016 - 08.2022
- Managed electronic medical records to ensure accuracy and accessibility for patient information.
- Organized physical medical documents per privacy regulations for compliance.
- Efficiently processed patient admissions and discharge paperwork with attention to detail.
- Facilitated retrieval of medical records to support timely care by healthcare staff.
- Conducted regular audits to maintain accuracy and uphold compliance standards in records.
- Coordinated verification of patient eligibility and coverage details with insurance companies.
- Trained new staff on record-keeping procedures and electronic systems for efficiency.
- Compiled patient charts by integrating histories, lab results, and consents for streamlined access.
- Developed and implemented policies for accurate record-keeping procedures.
- Ensured confidentiality and security of sensitive patient information at all times.
- Maintained up-to-date knowledge of changes in healthcare regulations affecting records management.
- Maintained record of authorized information taken from charts.
Medical Records and Health Information Technician
HCR MANORCARE/PROMEDICA
Walnut Creek, California
01.2006 - 05.2022
- Maintained electronic health record systems, enhancing accuracy and accessibility for healthcare teams.
- Managed patient health records, ensuring data integrity to support quality patient care.
- Implemented coding standards for diagnoses and procedures in patient files.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
- Conducted regular audits of medical records for completeness and accuracy.
- Processed medical information requests from healthcare providers and patients.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
- Collaborated with clinical staff to streamline documentation practices, improving overall compliance.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
Education
CNA/HHA - CNA/HHA
PITTSBURG ADULT EDUCATION
CONCORD04-1999
Skills
DDMULTIPLE Computer APPLICATIONS, UNIVERSAL PRECAUTIONS, MEDITECH, LEGAL AND HIPPA DOCUMENT MANAGEMENT, HIGHLY Organize
Certification
- ACTIVITY DIRECTOR
Timeline
PATIENT SERVICE COORDINATOR
ST. ROSE
05.2024 - 09.2025
ACTIVITY DIRECTOR
ProMedica
02.2022 - 09.2024
Medical Records Director
PIEDMONT GARDENS
01.2016 - 08.2022
Medical Records and Health Information Technician
HCR MANORCARE/PROMEDICA
01.2006 - 05.2022
CNA/HHA - CNA/HHA
PITTSBURG ADULT EDUCATION