Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
TIMICA SANDERS

TIMICA SANDERS

Chgo,IL

Summary

Dynamic leader and problem-solver with extensive experience at Allerton Hotel, adept in conflict management and customer service management. Excelled in transforming challenges into positive outcomes, enhancing guest satisfaction, and leading teams to exceed targets. Skilled in POS system operation and staff development, consistently achieving high levels of efficiency and quality assurance.

Overview

2025
2025
years of professional experience

Work History

Front Desk Manager

Allerton Hotel
  • Handled emergency situations with composure, prioritizing guest safety and comfort.
  • Addressed operational challenges by developing proactive solutions and contingency plans.
  • Resolved guest complaints with empathy, transforming negative experiences into positive outcomes.
  • Inspired front desk staff with established targets and benchmarks.

CSR/ Bank Lead Teller

JPM Chase Bank
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Handled incoming calls efficiently to reduce wait times.
  • Answered constant flow of customer calls with minimal wait times.

Warehouse Associate/ Transporter

Reliable Express Transport Inc
03.2014 - 12.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Executed stock counts and restocking processes for streamlined operations.

Education

Associate Of Science - Education

Harold Washington College
Chgo, IL
06.2009

Skills

  • Problem-solving skills
  • Conflict management
  • Leadership qualities
  • Oral and written communications
  • Listening skills
  • Inventory oversight
  • Time management
  • Customer service management
  • Shift scheduling
  • Delegating work assignments
  • Quality assurance
  • POS system operation
  • Guest services
  • Employee training
  • Staff development
  • Team building and supervision

Timeline

Warehouse Associate/ Transporter

Reliable Express Transport Inc
03.2014 - 12.2024

Front Desk Manager

Allerton Hotel

CSR/ Bank Lead Teller

JPM Chase Bank

Associate Of Science - Education

Harold Washington College

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TIMICA SANDERS