Timika A. Knox
Baltimore,MD
Summary
Responsible, good judgment, time management and flexible schedule. Observant and compassionate individual with expertise in developing individualized treatment plans, monitoring patients, companies as well as providing therapeutic intervention. Skilled in establishing rapport with clients as well as customers to work collaboratively with multidisciplinary teams to ensure well -being and direct customer care and support. Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Skilled at delivering training classes and informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community Health Worker/Recreation Program Coordinator
TheeSeeds LLC/ Women Of Valor
Catonsville, MD
06.2024 - Current
- Educated clients about risk factors associated with specific diseases or illnesses.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Developed individualized treatment plans based on patient assessment results.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Served as a liaison between healthcare providers and community organizations.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Maintained accurate records of patient data in a secure electronic database.
- Assessed the impact of social determinants of health on patient outcomes.
- Assisted with patient referrals to appropriate community resources.
- Participated in outreach activities such as health fairs or community events.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
Owner/Operator
Vision 5 Elite LLC/ Timika Fashion Apparel
Maryland, US
01.2014 - Current
- Transported items to destinations within schedule guidelines to satisfy customers' needs
- Kept delivery and transaction records and placed customer purchase orders in POS system
- Cleaned, maintained and secured all equipment
- Set performance expectations for employees and implemented improvement plans to reach targets
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
- Facilitated stocking and storage of merchandise by following defined company work processes
- Oversaw telephone and email outreach to current and prospective customers
- Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems
CNA/GNA Nursing
Private Contractor
Baltimore, Maryland
02.1998 - Current
- Encouraged residents to participate in social programs and on- and off-campus lifestyle activities to support wellness
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Maintained resident confidentiality and followed HIPAA guidelines
- Utilized patient tracking software to accurately document provided care
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Cleaned rooms of supplies, trash and linens to complete discharge tasks
- Answered call lights, alarms and patient requests
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
Education
Bachelor of Science - Psychology
University Of Baltimore
Baltimore, MDHospitality Training/Certified Front Desk Representative -
CCBC/MCHT
Baltimore, MarylandHigh School Diploma -
SBLC
Baltimore, MDSkills
- Client Service
- Coaching and Mentoring
- Leadership and People Development
- Kept delivery and transaction records
- Placed customer purchase orders in POS system
- Organized paperwork for distribution
- Fostered productive business relationships
- Promoted long-term growth opportunities
- Studied company products and services
- Maintained relevant knowledge
- Delivered top-notch service
- Built and maintained positive relationships
- Directed phone calls to shorten service time
- Steered conversations towards targeted solutions
- Developed and implemented customer service policies and procedures
- Improved service quality and productivity
- Tracked labor, sales, and inventory
- Managed operations to maximize returns
- Drafted reports to inform senior decision-makers
- Guided operational strategy
- Assisted patients with housekeeping duties and chores
- Reported unusual incidents to supervisors
- Assisted patients with physical therapy and recovery exercises
- Conferred with multidisciplinary team
- Delivered optimal care for each client
- Helped family members provide bedside care and daily living support
- Paid bills and managed budgets for patients
- Communicated with patients regarding present illnesses and treatment options
- Engaged with clients in conversation and activities
- Provided emotional support
- Followed agency policy and procedures
- Administered care to clients
- Performed first-aid and special assistance during emergency situations
- Cleaned and organized living spaces
Certification
CTSS-Certified Trauma Support Specialist Supporting Children and Youth Experiencing
Certified Community Health Worker
Peer Support Specealist
Trauma Training For Educators
Direct Support Specialist
Adult and Youth Mental Health First Aid
Suicide Prevention Gatekeeper
Healing Us Together (HUT) Trauma Informed & Antiracist (TICA) Train The Facilitator (TTF).
Accomplishments
- Certified in SFBT(Solution Focused Brief Therapy)
- Trauma-Informed care
- Trauma Support Specialist
- Mental Health Training
- Mental Health First Aid(Youth/Adult)
- Direct Support Professional
Languages
English
References
References available upon request.
Timeline
Community Health Worker/Recreation Program Coordinator
TheeSeeds LLC/ Women Of Valor
06.2024 - Current
Owner/Operator
Vision 5 Elite LLC/ Timika Fashion Apparel
01.2014 - Current
CNA/GNA Nursing
Private Contractor
02.1998 - Current
Bachelor of Science - Psychology
University Of Baltimore
Hospitality Training/Certified Front Desk Representative -
CCBC/MCHT
High School Diploma -
SBLC
CTSS-Certified Trauma Support Specialist Supporting Children and Youth Experiencing
Certified Community Health Worker
Peer Support Specealist
Trauma Training For Educators
Direct Support Specialist
Adult and Youth Mental Health First Aid
Suicide Prevention Gatekeeper
Healing Us Together (HUT) Trauma Informed & Antiracist (TICA) Train The Facilitator (TTF).
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