Timika R. Cineus

Salary: $90,393/yr

Hours: 40/wk

• Reviews cases through case record analysis and full field investigation for conformance with pertinent state laws, regulations, policies, and federal regulations
• Pursues each case to a definitive conclusion on eligibility and correctness of payment or documentation
• Identifies or assists in identifying broad causes for ineligibility and incorrect payments or documentation and suggests various corrective actions
• Works with department or division to help implement corrective actions
• Undertakes high priority special reviews and projects
• Completes and ensures accuracy of required federal and state reports
• Maintains policy manuals and provides updates in response to changes in state and federal laws or regulations.
• Developed and maintained quality assurance procedure documentation.

Salary: $81,051/yr

Hours: 40/wk

• Prepares detailed reports and acts as agency representative in the Fair Hearings process
• Provides information regarding state public assistance programs to clients, social service agencies, attorneys, and the public.
• Annual evaluations completed to determine client continued eligibility.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
• Streamlined service processes for quicker response times, enhancing overall customer experience.
• Conducts interviews with clients to obtain information regarding various assistance programs and services.
• Research, verify, and evaluate statements and documents provided by clients.
• Assists in resolving complaints from clients, applicants, their representatives, and the public.
• Assists in training new Eligibility Workers.
• Creates and leads workshops.