Timikia Ivory
Tallahassee,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Amazon
DSP Group
, FL
01.2024 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administration Assistant
Southern Tire Mart
Tallahassee, FL
03.2023 - 08.2023
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
Manager
Flying J Travel Center
Tallahassee, FL
08.2021 - 03.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative
Dillard's
Tallahassee, FL
01.2019 - 07.2020
- Identified customers needs, built relationships and overcame objections to drive sales
- Helped resolve customer problems quickly with superior customer service
- Utilized effective communication and active listening skills to create client rapport to grow profitability
- Developed and delivered engaging sales presentations to convey product benefits.
Cashier/Waitress
Taziki's Mediterranean Cafe'
Tallahassee, FL
09.2016 - 01.2019
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Childcare Provider
Miracle Years Childcare Center
Tallahassee, FL
06.2007 - 10.2007
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children
- Met with parents about daily activities, positive developments and issues
- Kept notes of behavior issues, food served and medications administered to children
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Houseman
Wingate Inn
Tallahassee, FL
04.2007 - 06.2007
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Sorter
Goodwill Industries
Tallahassee, FL
01.2007 - 03.2007
- Assessed and sorted items into containers or designated areas according to classification, size and condition
- Facilitated communication among team to reduce process lags and troubleshoot issues effectively
- Performed general cleaning and housekeeping duties, including sweeping and mopping floors and removing and stacking pallets
- Used hand-held scanner to enter data product information.
Bindery Worker
Rose Printing Company Inc.
Tallahassee, FL
06.2005 - 03.2006
- Operated and tended bonding machines that used adhesives to join items for further processing or to form a completed product
- Joined veneer sheets into plywood, glued paper, and/or joined rubber and rubberized fabric parts, plastic, simulated leather, and/or other materials
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
Education
Certificate/Diploma - Patient Care Technician
Lively Technical College
High School Diploma -
Franklin Academy
Skills
- Interpersonal communication skills
- HIPAA Compliance
- Professional bedside manner
- Proficient in Microsoft Office
- Time management
- Excellent work ethic
- Flexible & Adaptable
- Professional telephone demeanor
- Good listening skills
- Quick Learner
- Self-Directed
- Task Prioritization
- Excellent Communication
- Active Listening
- Leadership
- Multitasking
- Networking
Certification
- Certified EKG Technician, F9N2J9P5, National Healthcareer Association, 1/23
- BLS, American Heart Association, 8/22
- Certified Phlebotomy Technician, C6P5J2T9, National Healthcareer Association, 12/22
References
Available upon request
Timeline
Amazon
DSP Group
01.2024 - 02.2024
Administration Assistant
Southern Tire Mart
03.2023 - 08.2023
Manager
Flying J Travel Center
08.2021 - 03.2023
Sales Representative
Dillard's
01.2019 - 07.2020
Cashier/Waitress
Taziki's Mediterranean Cafe'
09.2016 - 01.2019
Childcare Provider
Miracle Years Childcare Center
06.2007 - 10.2007
Houseman
Wingate Inn
04.2007 - 06.2007
Sorter
Goodwill Industries
01.2007 - 03.2007
Bindery Worker
Rose Printing Company Inc.
06.2005 - 03.2006
Certificate/Diploma - Patient Care Technician
Lively Technical College
High School Diploma -
Franklin Academy
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