Timiya Pringle
St.Petersburg
Summary
Experienced and results-driven banker with over eight years of experience in the customer service industry. Providing exceptional customer service, managing client relationships, and analyzing financial data to make informed decisions. Skilled in identifying opportunities for cross-selling products and services, as well as mitigating risks to ensure the financial well-being of clients and the institution. Proven track record of meeting and exceeding sales targets, while maintaining high levels of compliance and integrity. Looking to leverage my expertise to drive revenue growth and contribute to the success of a dynamic financial institution.
Overview
6
6
years of professional experience
Work History
Business Client Service Representative
Bank of America
St. Petersburg
09.2024 - 05.2025
- Monitored customer satisfaction levels through surveys and feedback forms.
- Updated databases with new and modified customer data.
- Provided technical support to customers on products or services offered by the company.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Bank Teller
Td Bank
St.Petersburg
05.2022 - 07.2024
- Processed customer transactions efficiently and accurately, including deposits, withdrawals, loan payments, and official checks.
- Demonstrated exceptional customer service skills by actively listening to customer needs, and providing personalized banking solutions.
- Maintained a balanced cash drawer and accurately accounted for all transactions at the end of each shift.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking.
Customer Service Rep
Publix
St.Peteraburg
01.2019 - 04.2022
- I served more than 100 customers daily, provided assistance in locating products, and finalized sales transactions.
- Managed customer returns, handled complaints with patience and understanding, and identified resolutions to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet the needs.
- Manage and resolve [50+ escalated customer complaints per day], including processing returns and identifying solutions to customer issues
- Train new employees on CRM software and customer service best practices to deliver a high-quality customer experience.
- Maintained work area and kept cash drawer organized.
- Delegated daily tasks to team members to optimize group productivity.
Education
High school diploma - core subjects such as English, math, science, and history
Boca Ciega Highschool
05.2019
Skills
- Processing Transactions
- Attention to Detail
- Maintaining Cash Drawer Allocation
- Processing Loans
- Basic Accounting
- Typing
- Phone Support
- Data Entry
- Conflict Resolution
- Banking Procedures
- Organization
- Written and Verbal Communication
- Cash handling / Cash reconciliation
- Customer service
- Financial advising
- Regulatory compliance
- Data entry
- Sales techniques
- Attention to detail
- Phone etiquette
Personal Information
Title: Banker
Timeline
Business Client Service Representative
Bank of America
09.2024 - 05.2025
Bank Teller
Td Bank
05.2022 - 07.2024
Customer Service Rep
Publix
01.2019 - 04.2022
High school diploma - core subjects such as English, math, science, and history
Boca Ciega Highschool