TIMM THOMAS
WOONSOCKET,RI
Summary
Proven technology leader with over 20+ years experience in retail and 10+ years expertise on marketing technologies in multiple roles.
Unique aptitude for problem solving and optimizing solutions to improve efficiency. Inspire others to collaborate, innovate and push the boundaries . Strong communicator with excellent written and verbal skills.
Overview
8
8
years of professional experience
Work History
Lead Director, Product Management
CVS HEALTH CORPORATION
Woonsocket, RI
03.2016 - Current
- Leading Agile Release Train (SAFe) team of 15 strong senior product managers, PM's and support persons optimizing Customer Relationship Management (CRM) technologies
- Partnering with 80+ train architects, developers, quality assurance, UAT along with other organization trains to deliver cross-functional technology products
- Partnering with executive leadership and stakeholder's across the organization to develop and align on long term roadmaps, success indicators, product implementation, adoption and support
- Developing training materials and programs to quickly onboard new and continued development plans for existing team members
- Encouraging team creativity, innovation and problem solving to modernize CRM systems and lead the industry in relationship marketing customer personalization capabilities
Education
Bachelor of Science - Computer Information Systems(CIS) And Accounting
Rhode Island College
Providence, RI04-2015
Skills
- Strong Communicator
- Self-Motivated
- Team builder
Affiliations
- Communication and Stakeholder Relations
- Leading and Developing Strong Teams
- SAFe, Agile, SDLC, Marketing and IT
- Innovative, Creative, Data Driven
- Optimization and Efficiency
Familiar Technologies
- MarTech: CRM, Adobe, Salesforce, JIRA/Rally, +
- Cloud: GCP, AWS, Azure, +
- Data: CDP, Teradata, Snowflake, Oracle, +
- Languages: SQL, VB, Python, HTML, Javascript, +
Special Projects
January 2013 - 2022
Developed and optimized CRM for production company.
- Work closely with organization owners and stakeholder's to develop an efficient solution that optimizes existing functions
- Collect insights, requirements and crafted success criteria with stakeholder's
- Develop a user friendly interface for managing clients, events, performers, inventory and custom reporting supported by a normalized relational database
- Provide user documentation, training, support, and ongoing enhancements
Timeline
Lead Director, Product Management
CVS HEALTH CORPORATION
03.2016 - Current
Bachelor of Science - Computer Information Systems(CIS) And Accounting
Rhode Island College
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