Timmea Davis
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Amazon
Dallas, TX
08.2023 - 04.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Teleperformance
Shreveport, LA
05.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Huntington High School
Shreveport, LA05-2023
Skills
- Call Management
- Complaint resolution
- Information Security
- Account updating
- Product Knowledge
- Data Collection
- Data Entry
- Sales expertise
- Computer Proficiency
- Complaint Handling
- High-energy attitude
- Credit card payment processing
- Active Listening
- Microsoft Office expertise
- Order Processing
- Payment Processing
- Reading Comprehension
- Multi-Task Management
- Customer consulting
- Professional telephone demeanor
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Amazon
08.2023 - 04.2024
Customer Service Representative
Teleperformance
05.2023 - 08.2023
High School Diploma -
Huntington High School
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