Timmell Graham

Assigned task to rebuild property’s reputation and grow the annual income of the company’s flagship location. Strategic and innovative high achiever; conducting regular check-ins with clients to identify their needs and provide tailored solutions, resulting in increased revenue and repeat business for producing positive customer reviews.

• Cultivated and maintained client relationships, achieving a yearly occupancy increase of up to 24% and earning prestigious honors as EOY Revenue Winner and Top Service Performer from 2020- 2022
• Attentively listening to tenant concerns, swiftly implementing improvements or noting valued suggestions, leading to an impressive 20% in positive feedback
• Improving client confidence through consistent outreach, effectively communicating account details, critical dates and service options via phone, email or on-site meeting, resulting in yearly retention increasing from 7% to 12%
• Overhauled internal processes to significantly improve efficiency, reduce call back times, surpass targets and enhance client lead connections, thereby elevating Google customer experience rating from 3 to 4.5 within 8 months
• Comprehending each customer's needs, mapping out options fitting client’s financial plan and identifying prospects of renewal, resulting in converting over 300+ leads into loyal customers

Recruited to manage and grow occupancy for one of the largest self-storage networks in Minnesota. Executing weekly economic assessments through vigilant monitoring of competitor’s advertisements, adeptly identifying market fluctuation to strategically predict competitive edge marketing.

• Revamped company strategy, transitioning from a seasonal revenue model to a year-round industry provider, resulting in 80k increase in annual revenue
• Conducted survey to diagnose underperforming outcomes, addressed competitive pricing and optimized coverage add-ons, resulting in a 30% conversion rate increase
• Targeted retail pricing to strategically incentivize bulk purchases over buying individually leading to greater sales of $4k or more per month
• Collaborated with owner, orchestrating strategic initiatives that amplified monthly quotas pre-sales and adept client negotiations, resulting in strengthened customer relations and $13k improved revenue growth

Employed as the Accounts Representative of Maypak Product’s wholesale distribution and retail store. Resourceful point man, finding new customers, networking within the industry, engaging with the public via social media and executing prompt product delivery.

• Expanded UPS store accounts by nurturing relationships and implementing effective delivery practices, leading to substantial business growth from 7 to 50 locations
• Secured prominent clientele through a combination of targeted advertising searches and proactive cold calling, including UPS, Home Choice and AmeriGas
• Revitalized over 20% of discontinued accounts and securing account renewals
• Empowering clients with comprehensive insights into industrial and domestic product applications, while also cultivating and nurturing proprietor, manager and distributor connections

Recruited with a focus on talent identification, face-to-face networking and clientele expansion.Entrusted with event promotion, demonstrating ambition as a proactive collaborator with prominent Hollywood agents and studio executives to secure local talent employment. Implementing a dynamic approach, prospects are identified and agency engagement is sustained through punctual follow-up interactions.

• Called over 150 current and past leads a day to build rapport with new stars and referrals, consistently generating 4 or more new attendees weekly for auditions
• Successfully onboarded 30+ clients by utilizing strong interpersonal abilities alongside effective media and networking strategies
• Consistently surpassed a weekly quota by over 60%, achieving an outstanding 70% to 90% confirmation for attendance.

Acquired for ability to manage inventory, secure transactions, knowledge of merchandise and upselling. Tactical seller, combining methods to assist customers in selecting the right electronic equipment by explaining the product’s functionality, comparing values, and offering confidence of the final purchase

• Displayed strong adaptability, implemented new efficient electronic systems and facilitated team updates on computer hardware and featured software
• Acknowledged as a key decision-maker for electronic returns and policy matters, adeptly applied creative problem-solving methods to harmonize customer satisfaction and company policies
• Constructed a unique sales approach, mentoring team members in relatable explanations for cutting-edge technologies, leading to top sales recognition