Michele Baxter
Berlin,CT
Summary
Highly motivated individual who possesses excellent customer service and communication skills. Proven ability to handle high-pressure situations with poise and professionalism. Having worked eight years in an office setting, nine years in the restaurant industry, and with seven years of sales experience.
Overview
13
13
years of professional experience
Work History
Property Manager
Elk Fairway, LLC
New Britain, Connecticut
03.2025 - Current
- Coordinated property maintenance with vendors to uphold building standards.
- Oversaw lease agreements and renewals to maintain occupancy levels.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Furniture Sales Associate
Ashley Homestore
Newington, CT
02.2021 - 03.2025
- Working in sales, selling furniture and mattresses.
- Completed in-store purchases from greeting to closing.
- Signed up clients for financing and leasing options. Whichever best suited the client.
- Brought customer visions to life with determined pursuit of individual furniture requirements.
- Demonstrated ability to interact professionally with customers and colleagues.
- Utilized effective communication skills to educate customers on product features and benefits.
- Thrived in competitive team environment by seeking customer interests and formulating product recommendations.
- Collaborated effectively with other departments within the organization.
Officer Manager
Dillon-Baxter Funeral Home
Wethersfield, CT
05.2013 - 12.2020
- Established an efficient workflow, and implemented changes to improve productivity.
- Maintained computer and physical filing systems.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records with Sage Accounting and QuickBooks.
- Managed office inventory, including ordering, stocking and shipment receiving while comparing vendor prices to ensure optimal savings.
- Preformed weekly payroll for employees using Paychex and ADP.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Answered phones in a professional manner providing answers and information when possible and transferring calls or taking messages when needed.
- Created and finalized contracts for pre-need and at need funeral arrangements for customers using Director's Assistant.
- Oversaw appointment scheduling and itinerary for both clients and personnel.
- Welcomed visitors, communicated arrival to staff and managed visit expectations.
- Analyzed and solved problems between customers and funeral directors.
- Operated with high integrity, built trust, and earned sustained credibility with clientele.
- Comforted mourners and lent perspective during all-encompassing tragedies.
- Prepared and published obituaries and photos for the Hartford Courant.
- Navigated insurance correspondence and obtained proper documentation for departed according to estate designations and legal considerations.
- Designed, customized and printed prayer cards, register books, and other merchandise.
- Accurately counted and securely handled cash transactions valued over $10,000.
Real Estate Agent
Century 21 Clemens Group
Rocky Hill, CT
01.2018 - 02.2020
- Work closely with clients to get appropriate loans, inspections and credit reports.
- Guide clients from beginning to end of home buying process.
- Maintain connections with clients to encourage repeat business and referrals.
- Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Real Estate Licence -
National Real Estate Institute
01.2017
Associate's degree -
Middlesex College
01.2016
High School Diploma -
Glastonbury High School
06.2013
Skills
- Staff Training & Coaching
- Time management
- Contract Negotiation
- Medical records
- Supervising experience
- Customer support
- Account management
- Accounts Receivable and Payable
- Sales
- Paychex
- Self-motivated professional
- Customized template design/ Formatting Skills
- Excellent teamwork
- Digital Design
- Office management
- Cash handling
- Accredited Buyer Representative (ABR)
- B2B sales
- Multitasking strengths
- Budgeting
- Image Manipulation
- Upbeat, Outgoing, And Positive
- Poised under pressure
- Documentation review
- Client-oriented
- Medical terminology
- Comparative Market Analysis
- Journal Entries
- Transcription and dictation
- Fair Housing regulations
- Phone etiquette
- Memorization and recall
- Accounting software (Sage and Quickbooks)
- Yardi experience
Personal Information
Authorized To Work: US
Timeline
Property Manager
Elk Fairway, LLC
03.2025 - Current
Furniture Sales Associate
Ashley Homestore
02.2021 - 03.2025
Real Estate Agent
Century 21 Clemens Group
01.2018 - 02.2020
Officer Manager
Dillon-Baxter Funeral Home
05.2013 - 12.2020
Real Estate Licence -
National Real Estate Institute
Associate's degree -
Middlesex College
High School Diploma -
Glastonbury High School