Laura Chapman-Boardman
Hitchcock,TX
Summary
Detail oriented and self-driven property manager with low missed calls and high rental conversions. I have almost 20 years of customer service and conflict resolution spanning several industries. Even though I am currently in a leadership position, I enjoy teamwork and collaborating with ideas. Flexible and adaptable to hours and work needed.
Overview
6
6
years of professional experience
Work History
Property Manager
NSA Brands
Kemah, Texas
09.2023 - Current
- Oversaw cleanliness and maintenance of the facility, keeping them clean and maintained as per company values. Kept our move in conversions at 86%, highest in the district. Answering phones and assisting tenants, my missed calls were at 3%, lowest region-wide. Collected rent payments, payments made by mail and over the phone, as well as automatic payments each month. Followed up on delinquent tenants and coordinated collection procedures. Completed final move out walk-throughs with tenants to identify required repairs. Oversaw and trained new assistants
Property Manager
Right Move Storage
Alvin, Texas
11.2021 - 08.2023
- Boosted occupancy 30% by leveraging market knowledge and successful promotional strategies. Handled tenant complaints promptly and appropriately, calling repairmen and other support services. Maintained original leases and renewal document in digital and hard copy format for the property management office
Cashier and Customer Service
Academy Sports + Outdoors
Galveston, Texas
10.2020 - 08.2021
- Assisted customers with locating items, completing purchases and join reward programs. worked flexible schedule and extra shifts to meet business needs. answered questions about store policies and addressed customer concerns. restocked and re-shelved merchandise. promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Funeral Director & Embalmer
Crowder Funeral Home
Dickinson, Texas
10.2020 - 08.2021
- Supervised and trained hotel staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and stays schedule. Point person for corporate client relations and reviewing guest feedback posted online. Worked with marketing team on campaign to increase guest bookings. Assisted accountant with accounting tasks. Handled in-person guest complaints.
TEFL Teacher
Self Employed
Toulouse, l'Occitaine, France
07.2019 - 10.2020
- Created new lesson plans based on course objectives. gave one-on-one attention to each student while maintaining overall focus on the entire group. Assessed work of adult students to evaluate progress and identify areas of improvement. Emphasized critical thinking through small group activities
Education
Certification of Teaching English as a Second Language - undefined
TEFL Academy-Toulouse
Toulouse, l'Occitaine, France07.2019
Associates of Applied Science - Mortuary Sciences
Commonwealth Institute of Funeral Service
Spring, Texas07.2010
Skills
- Property Management
- Yardi
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Excellent listener
- Quality assurance
- Solid written & verbal communicator
References
Renda Summers: Property Manager at Right Move Storage, Clear Lake (832) 799-9005
Thomas Gardner: HR Representative and Assistant Property Manager at NSA Brands, iStorage-Houston (409) 795-9646
Barbara Perkins: Property Manager at NSA Brands, iStorage-Dickinson (832) 897-2789
Sarah Burchardt: Cashier/Outdoor Enthusiast at Academy Sports + Outdoors, Galveston.(409) 370-8337
Amanda Alvarado: Funeral Director and Embalmer at Crowder Funeral Home-Dickinson (281) 757-6262
Timeline
Property Manager
NSA Brands
09.2023 - Current
Property Manager
Right Move Storage
11.2021 - 08.2023
Cashier and Customer Service
Academy Sports + Outdoors
10.2020 - 08.2021
Funeral Director & Embalmer
Crowder Funeral Home
10.2020 - 08.2021
TEFL Teacher
Self Employed
07.2019 - 10.2020
Certification of Teaching English as a Second Language - undefined
TEFL Academy-Toulouse
Associates of Applied Science - Mortuary Sciences
Commonwealth Institute of Funeral Service