Timmy Downs
Hamburg,AR
Summary
Dynamic Assistant Store Manager with a proven track record at Houchens Industries Inc. IGA, excelling in customer service and team leadership. Enhanced store operations through effective staff training and strategic merchandising, resulting in increased sales and improved customer satisfaction. Skilled in problem-solving and maintaining a clean, organized environment.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Houchens Industries Inc. IGA
08.2023 - Current
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Coordinated staff schedules to enhance workforce efficiency and coverage during peak hours.
- Supported inventory management processes, including stock replenishment and product organization.
- Trained new employees on operational procedures and customer service standards to maintain quality consistency.
- Implemented promotional displays to increase merchandise visibility and drive sales performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Gunner's Mate
Navy
08.2006 - 10.2012
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain clean and organized sales floor environment.
- Adapted quickly to changing environments, demonstrating flexibility during peak shopping periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assistant Manager
Sonic
02.2015 - 08.2023
- Assisted in managing daily operations, ensuring compliance with health and safety standards.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented training programs for new employees, enhancing service quality and efficiency.
- Monitored inventory levels, facilitating timely reordering of supplies to minimize downtime.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
Walmart
10.2012 - 09.2015
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain clean and organized sales floor environment.
- Adapted quickly to changing environments, demonstrating flexibility during peak shopping periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma - General Studies
Hamburg High School
Hamburg, AR05.2006
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Store organization
Team building and leadership
Store opening and closing
Attention to detail
Staff supervision
Timeline
Assistant Store Manager
Houchens Industries Inc. IGA
08.2023 - Current
Assistant Manager
Sonic
02.2015 - 08.2023
Sales Associate
Walmart
10.2012 - 09.2015
Gunner's Mate
Navy
08.2006 - 10.2012
High School Diploma - General Studies
Hamburg High School