Timone Holliman
West Seneca,New York
Summary
Impressive background in Customer Service known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. Excellent learning new systems and adapting to change.
Overview
12
12
years of professional experience
Work History
Recruiter
The McGuire Group
Cheektowaga, NY
12.2024 - Current
- Utilized various sourcing methods including social media, job boards, and networking events.
- Sourced and screened potential candidates for open positions.
- Scheduled or conducted new employee orientations.
- Coordinated and attended career fairs and recruitment events to source candidates.
Make Ready Detailer
Colton RV
Orchard Park, NY
06.2024 - 11.2024
- Cleaned and detailed RV interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Polished exterior of RV using buffers and polishing compounds to remove scratches and oxidation.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on RV.
Leasing Agent
Young Development
Lancaster, NY
06.2023 - 05.2024
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
Shift Lead (seasonal)
Fran Ceils Custard
Lackawanna, NY
06.2013 - 09.2023
- Manage opening and closing tasks.
- Assisted in the training of new employees.
- Make sure to follow health regulations.
- Refill machines, toppings, utensils, etc.
- Complete inventory.
Titles Specialist
ACV Auctions
Buffalo, NY
07.2022 - 06.2023
- Come up with the quickest ways to make problem titles transferable to the buyer state
- Take inbound queue calls from buyers and sellers, escalate cases as necessary
- Reviewed title documents and provided guidance on title related matters.
- Escalate any problems to appropriate departments.
Service Team Leader
Wegmans
02.2019 - 06.2022
- Produce customer service - Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Take manual temps of cases to make sure it is in compliance
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Front End coordinator - manage the front end (cashiers, maintenance, helping hands).
- Make sure all breaks and lunches were taken in compliance with state and local.
- Complete payroll each morning by 10am.
- First point of contact for any customer or employee issues.
- Plan and coordinate front end campaigns
- Service Team Leader - Provided leadership and guidance to team in order to ensure customer satisfaction.
- Conduct employee posting interviews for employees coming to front end department or leaving front end.
- Coordinated with other departments to resolve customer issues quickly and efficiently.
- Write front end schedule for 150+ employees
- Resolved escalated customer complaints promptly and professionally.
- Ensured compliance with company policies and regulations related to customer service.
- Provided leadership and guidance to service team in order to ensure customer satisfaction.
- Bakery coordinator- Followed food safety guidelines while preparing all food items.
- Write daily production log, and monitor damaged goods.
- Placed orders for additional supplies when necessary based on production needs.
- Fulfill any specialty cake orders etc.
Subsitute Teacher
Orchard Park Central School District
Orchard Park, NY
01.2018 - 04.2022
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
Leasing Agent
Young Development
Lancaster, NY
09.2021 - 03.2022
- Type up lease renewals and new leases.
- Run credit and background check for prospects.
- Create work orders for current residents as needed.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets, such as Instagram and online listings sites.
- Conducted out reach on new leads and potential prospects.
Pharmacy Technician
Walgreens Pharmacy
09.2015 - 01.2018
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Bachelor Of Arts - Music Performance
SUNY Buffalo State
Buffalo, NY12-2018
Skills
- Strong leadership
- Documentation And Reporting
- Team Supervision
- Excellent attention to detail
- Microsoft Word proficiency
- Microsoft Excel
- Salesforce
- Interviewing
- Phone Etiquette
- Recruitment
- Sourcing new candidates
Timeline
Recruiter
The McGuire Group
12.2024 - Current
Make Ready Detailer
Colton RV
06.2024 - 11.2024
Leasing Agent
Young Development
06.2023 - 05.2024
Titles Specialist
ACV Auctions
07.2022 - 06.2023
Leasing Agent
Young Development
09.2021 - 03.2022
Service Team Leader
Wegmans
02.2019 - 06.2022
Subsitute Teacher
Orchard Park Central School District
01.2018 - 04.2022
Pharmacy Technician
Walgreens Pharmacy
09.2015 - 01.2018
Shift Lead (seasonal)
Fran Ceils Custard
06.2013 - 09.2023
Bachelor Of Arts - Music Performance
SUNY Buffalo State
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