Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed as a Sergeant in the US Marine Corps. Proven track record in operational efficiency and employee engagement, successfully optimizing team performance and fostering a collaborative environment. Adept at problem-solving and mentoring, ensuring high standards of productivity and morale.
Overview
2026
2026
years of professional experience
Work History
Sergeant
US Marines Corps
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Production Supervisor
Silgan Containers Manufacturing
11.2022 - Current
Resolved issues quickly to maintain productivity goals.
Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Established clear priorities and production quality standards.
Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
Optimized workflow through effective resource allocation and scheduling adjustments.
Evaluated team member performance regularly to identify and resolve productivity concerns.
Customer Service Supervisor
US Postal Service, Bellevue Post Office
03.1998 - 08.2020
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Chief Petty Officer
US Navy Reserves
04.1997 - 08.2011
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.