Summary
Overview
Work History
Education
Skills
Skills Interests
Timeline
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Timothy Ali

Wesley Chapel,FL

Summary

Confident young professional with a passion for learning and development. Eager to leverage education and training in the marketing space to support the growth and success of a high-performing organization, Multifaceted with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting Sales teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

3
3
years of professional experience

Work History

Lead Customer Service Representative

Academy Sports Outdoors
Wesley Chapel, FL
08.2023 - Current
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Greeted customers and provided product advice to increase sales
  • Developed and maintained knowledge of current sales and promotions
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.

Lead Sales Associate

Dicks Sporting Goods
Wesley Chapel, FL
01.2021 - 01.2022
  • Assisted customers with purchases and provided product recommendations
  • Maintained knowledge of merchandise and sales promotions
  • Operated cash register and handled customer transactions
  • Maintained a clean and organized store environment.

Lead Sales Associate

Vans
Wesley Chapel, FL
01.2022 - 01.2023
  • Provided excellent customer service and product knowledge
  • Maintained a clean and organized store environment
  • Assisted with visual merchandising and store displays
  • Operated cash register and handled customer transactions
  • Trained new sales associates to ensure consistent performance across the team.

Education

Associate of Arts Marketing -

Pasco-Hernando State College
12.2023

High School Diploma -

Wesley chapel High School
01.2021

Skills

  • Strong communication and interpersonal skills
  • Knowledge of retail sales and customer service best practices
  • Ability to work in a team environment and independently
  • Proficient in cash handling and operating a cash register
  • Ability to learn quickly and adapt to changing environments
  • Credit Card Processing

Skills Interests

  • Communication
  • Customer service
  • Social skills
  • Time management
  • Fluent
  • Conversational
  • Fitness

Timeline

Lead Customer Service Representative

Academy Sports Outdoors
08.2023 - Current

Lead Sales Associate

Vans
01.2022 - 01.2023

Lead Sales Associate

Dicks Sporting Goods
01.2021 - 01.2022

Associate of Arts Marketing -

Pasco-Hernando State College

High School Diploma -

Wesley chapel High School

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Timothy Ali