Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
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TIMOTHY ALI

Wesley Chapel,FL

Summary

Confident young professional with a passion for learning and development. Eager to leverage education and training in the marketing space to support the growth and success of a high-performing organization, Multifaceted with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting Sales teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

3
3
years of professional experience

Work History

Lead Customer Service Representative

Academy Sports Outdoors
Wesley Chapel, FL
07.2023 - 05.2024
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Greeted customers and provided product advice to increase sales
  • Developed and maintained knowledge of current sales and promotions
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.

Lead Sales Associate

Vans
Wesley Chapel, FL
12.2021 - 12.2022
  • Provided excellent customer service and product knowledge
  • Maintained a clean and organized store environment
  • Assisted with visual merchandising and store displays
  • Operated cash register and handled customer transactions
  • Trained new sales associates to ensure consistent performance across the team.

Lead Sales Associate

Dicks Sporting Goods Distribution Center
Wesley Chapel, FL
12.2020 - 12.2021
  • Assisted customers with purchases and provided product recommendations
  • Maintained knowledge of merchandise and sales promotions
  • Operated cash register and handled customer transactions
  • Maintained a clean and organized store environment.

Education

Associate of Arts - Marketing

Pasco-Hernando State College
New Port Richey, FL
12-2023

Marketing -

Google Digital Marketing & E-commerce Professional

Skills

  • Strong communication and interpersonal skills
  • Product Marketing
  • Digital Marketing
  • Creativity
  • Analytical Skills
  • Customer Relationship Management (CRM)
  • Networking
  • Sales Skills

PROJECTS

SENSAI KITCHENWARE

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  • Designed a comprehensive marketing strategy, including market research, audience segmentation, and competitive analysis.
  • Developed and executed a social media plan to increase brand awareness and engagement across platforms like tikok, Instagram, Facebook, and Pinterest.
  • Generated $10,000 in revenue within the first month of establishing the business.

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TIAL GLASS SOLUTIONS

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  • I engaged in business-to-business (B2B) outreach, promoting the environmental benefits of glass recycling.
  • Developed a business strategy utilizing Google Maps to identify and target potential clients with a higher likelihood of using glass bottles.
  • Achieved significant success within the initial months of launching the business.

Timeline

Lead Customer Service Representative

Academy Sports Outdoors
07.2023 - 05.2024

Lead Sales Associate

Vans
12.2021 - 12.2022

Lead Sales Associate

Dicks Sporting Goods Distribution Center
12.2020 - 12.2021

Associate of Arts - Marketing

Pasco-Hernando State College

Marketing -

Google Digital Marketing & E-commerce Professional

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TIMOTHY ALI