Timothy Allen
The Villages,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
17
17
years of professional experience
Work History
Owner
The Corkscrew Winery
09.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Server/Waiter/Cook/Manger
Hideaway Pizza
08.2009 - 07.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Cashier/Deli Clerk/Shelf Stocker/Truck Unloader
Pick N Save
01.2007 - 07.2007
- Prepared deli items per customer requests using proper bakery equipment.
- Checked product quality for freshness before serving.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Offered product samples to help customers discover new items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Journalism
Northwest Florida State College
Niceville, FLHigh School Diploma -
Baker High School
Baker, FL06.2008
Skills
- Merchandising
- Customer Relations
- Issue Identification
- Marketing and Advertising
- Customer Satisfaction
- Staff Management
- Hiring and Staffing
- Operational Efficiency and Safety
Timeline
Owner
The Corkscrew Winery
09.2019 - Current
Server/Waiter/Cook/Manger
Hideaway Pizza
08.2009 - 07.2019
Cashier/Deli Clerk/Shelf Stocker/Truck Unloader
Pick N Save
01.2007 - 07.2007
No Degree - Journalism
Northwest Florida State College
High School Diploma -
Baker High School
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