Timothy Booher
Senior Valet
Indianapolis,IN
Summary
Professional with strong background in customer service and patient focused care. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
40
40
years of professional experience
Work History
Senior Valet
Community Health Network
10.2013 - Current
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
Patient Access Representative Supervisor
Community Heart and Vascular Hospital
04.2021 - 04.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner
- Supported and supervised ten employees daily.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Sales Associate
Sears Hometown Store
10.2010 - 04.2013
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Senior Claims Work Compensation Adjuster
FCCI Insurance Group
06.2005 - 09.2010
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
Claims Adjuster
Wausau Insurance Companies
03.2000 - 03.2004
- Improved claim resolution times by efficiently managing a caseload of 75+ claims per month.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
Staff Trainer
Marion Superior Court, Juvenile Justice Complex
01.1987 - 03.2000
Probation Officer
88th Judicial Circuit Court
05.1985 - 01.1987
Education
Bachelor of Arts - Psychology
Huntington University
Huntington, Indiana 05.2001 -
Skills
Efficient work ethic
Ability to follow directions
Multitasking proficiency
Patience and composure
Friendly and outgoing
Epic System
Patient focused care
Spreadsheets/Reports
MS Word
MS Excel
Office Management
Timeline
Patient Access Representative Supervisor
Community Heart and Vascular Hospital
04.2021 - 04.2022
Senior Valet
Community Health Network
10.2013 - Current
Sales Associate
Sears Hometown Store
10.2010 - 04.2013
Senior Claims Work Compensation Adjuster
FCCI Insurance Group
06.2005 - 09.2010
Bachelor of Arts - Psychology
Huntington University
05.2001 -
Claims Adjuster
Wausau Insurance Companies
03.2000 - 03.2004
Staff Trainer
Marion Superior Court, Juvenile Justice Complex
01.1987 - 03.2000
Probation Officer
88th Judicial Circuit Court
05.1985 - 01.1987
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