Timothy Bowe

· Manage several tasks while ensuring efficient service

· Train new servers, emphasizing time management, safety, and teamwork.

· Provide guidance on daily operations to new team members.

· Act as a liaison between teams to enhance communication and coordination of tasks.

• Provided help desk support to midsize and large corporate environments.
• Managed business and creative software solutions, including Office 365, financial software, Protools, and Photoshop.
• Created and maintained profiles in Active Directory, Azure, and Office 365.
• Diagnosed and managed LAN environments, devices, and services.
• Implemented and monitored security solutions, staying updated on new threats.
• Configured new machines with security and management software.
• Utilized IT management tools such as ZenDesk and Autotask.
• Resolved issues with AV systems, including media and presentation setups.

• Provided on-site and remote support to customers in both residential and commercial environments
• Assisted in office duties including scheduling, billing, stocking, and advertising.