TIMOTHY BRILL
Cottonwood Cove Guest Ranch
Prague,USA
4
years of professional experience
Friendly and outgoing with a knack for creating welcoming environments. Strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences. Willing and eager to learn and improve in any way possible.
Work History
Front Desk Agent
- Supported guests with reservations, check-ins, and inquiries, ensuring exceptional customer service. Processed payments and recommended accommodations tailored to guest needs. Handled phone calls related to reservations and complaints, facilitating smooth communication among staff.
- Assisted guests with reservations, check-ins, and payments, fostering a positive customer experience through attentive service.
- Managed frequent phone calls and guest inquiries, addressing concerns and providing accurate information about the ranch and available services.
- Coordinated daily paperwork and events, streamlining communication between crews and superiors to enhance operational efficiency.
- Independently managed shifts of up to 11 hours as the sole front office employee, demonstrating strong knowledge of daily operations, problem-solving, and decision-making while addressing guest needs.
- ResNexus
Substitute Teacher
- Gained experience collaborating with students and teachers to effectively manage classroom responsibilities.
- Followed teacher-provided lesson plans, assisted students with assignments, and adapted to different classroom needs throughout the school day.
- Supported individual needs of challenging students while fostering a clean and conducive learning environment.
Summer Intern
1 Month- Supported upkeep and project execution at Arcadia Lake ODWC location, collaborating with team to perform maintenance on machinery and teach fishing safety to children during outreach programs.
- Supported habitat improvement efforts by using machinery and keeping work areas tidy.
- Provided support to staff by coordinating community education events to enhance outreach efforts.
- Engaged in ODWC fishing outreach events and meat processor outreach throughout Oklahoma, fostering community awareness and participation.
Retail Sales Worker
1 Year 1 Month- Delivered exceptional customer service and sales for meat and product offerings at Robertson's Hams. Managed a demanding schedule of 32 hours weekly alongside college coursework. Gained leadership experience by supervising a small crew and overseeing store operations.
- Assisted customers with product selection and inquiries during peak retail hours, enhancing shopping experience and driving sales.
- Processed transactions and handled customer payments efficiently. Maintained cleanliness and organization of sales floor and display areas to create an inviting shopping environment.
Education
Bachelor of Science - Wildlife Management
Skills
Guest services
Office management
Reservation management
Problem resolution
Telephone communication
Payment processing
Customer service
Phone Etiquette
Communication skills
Team collaboration
Timeline
Front Desk Agent
Cottonwood Cove Guest Ranch
05.2026 - 05.2026Read More
Substitute Teacher
Strother Public Schools
04.2026 - 04.2026Read More
Summer Intern
Oklahoma Department of Wildlife Conservation ODWC
07.2025 - 08.2025Read More
Retail Sales Worker
Robertson's Hams
06.2022 - 07.2023Read More
Mississippi State University
Bachelor of Science from Wildlife Management
Read More