Timothy Bruton
Idaho Falls,ID
Summary
Proven leader in sales and service with a history at Les Schwab Tires, adept at boosting revenue and customer retention through expert conflict resolution and persuasive communication. Trained teams to excel in fast-paced environments, ensuring top-notch service and efficiency. Specializes in inventory maintenance and fostering team cooperation, achieving significant performance targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales and Service Professional
Les Schwab Tires
Idaho Falls, ID
02.2024 - Current
- Receive and process client payments and updated accounts.
- Handle irate customers smoothly to achieve performance targets.
- Increase revenue by applying in-depth product or service knowledge, and persuasive communication skills, to complete sales.
- Develop a monthly budget to monitor daily sales and monthly goals. Making adjustments as needed throughout the month to achieve targets.
- Utilize monthly profit and loss statements to drive financial insights.
- Conduct a monthly safety committee meeting, where I review any possible concerns and correct unsafe working procedures or conditions.
- Continue to hire and train new employees on diagnostic, repair, and installation techniques, tool/equipment usage, and safe work procedures.
- Dispatch service, Coordinated with employees and customers involved to confirm tasks were executed on time and accurately.
Sales and Service Technician
Les Schwab Tire Center
Idaho Falls, ID
08.2014 - 01.2024
- Keep detailed records of inventories.
- As a primary off-site repair technician, I inspected, diagnosed, and repaired tire and equipment problems for varying customers away from the store.
- Install and repair tires on various applications, including cars, light trucks, semi-tractor trailers, farm tractors, and heavy building and transport equipment.
- Communicate effectively with customers to understand their needs, and recommend solutions tailored to them.
- Nurtured relationships with customers needing entire fleets of vehicles inspected and maintained while following safety guidelines as instructed at the customer's site.
- Train new and existing employees on techniques and tools to increase customer understanding and satisfaction.
Assistant Store Manager
McDonald's Restaurant
Rexburg, ID
07.2011 - 08.2014
- Interviewed and hired applicants to fulfill the ever-changing needs of the store.
- Problem solved customer complaints quickly while creating an impactful, positive, and memorable experience.
- Trained crew members to cultivate a strong and team-oriented group to promote from within.
- Managed customer point-of-service equipment, and updated pricing and health information throughout the store.
- Monitored cash flow and created deposit records while reducing discrepancies.
- Chemical Safety Training.
Education
High School Diploma -
Madison High School
Rexburg, ID4 2009
Skills
- Inventory maintenance
- Customer retention, conflict resolution
- Fast-paced work environment with a focus on accuracy
- Sales training
- Multitasking Abilities
- Team cooperation
- The ability to provide excellent service to customers by being friendly, enthusiastic, building trust, and anticipating and meeting customers' needs
- Detail-oriented and task-oriented
Certification
- Tire Industry Association 300-level Certification
- Forklift certification
Timeline
Sales and Service Professional
Les Schwab Tires
02.2024 - Current
Sales and Service Technician
Les Schwab Tire Center
08.2014 - 01.2024
Assistant Store Manager
McDonald's Restaurant
07.2011 - 08.2014
High School Diploma -
Madison High School