Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules. Great recordkeeping abilities with strong attention to detail and systematic approach to meeting all needs.
Overview
14
14
years of professional experience
Work History
Flex Driver
Amazon.Inc
Columbus, Ohio
04.2020 - 01.2025
Communicated regularly with dispatch team regarding status updates or changes in schedule and route plans.
Performed minor vehicle maintenance tasks to prevent disruptions.
Adhered strictly to company policies and procedures related to customer service standards.
Documented daily mileage, gas, and other data.
Operations Manager
Helping Hands Moving
Columbus, Ohio
05.2012 - 03.2020
Delegated work to staff, setting priorities and goals.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Enforced federal, state, local and company rules for safety and operations.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Conducted training sessions to ensure staff proficiency and adherence to company standards.
Managed payroll processes to ensure timely and accurate salary disbursements.
Oversaw daily cash handling operations, maintaining accuracy and compliance.
Assistant Manager
Family Dollar
Columbus, Ohio
05.2011 - 05.2012
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality, and conformance.
Ensured compliance with safety regulations and company policies.
Evaluated individual and team business performance and identified opportunities for improvement.
Recruited and trained new employees to meet job requirements.
Ensured accurate cash balances to uphold financial integrity.
Education
High School Diploma -
Union High School
New Castle, Pa
06-2002
Some College (No Degree) - Business
Columbus State Community College
Columbus, OH
Skills
Strong communication skills
Route planning expertise
Adaptable scheduling
Product and service sales
Decision-making
Customer service
Health and safety compliance
Incidents management
Staff training
Warehouse operations
Affiliations
Enjoy time with family and recently moved back to my home town.