Timothy Carter
Raleigh,NC
Summary
Dynamic professional with extensive experience in Business Management and Administration, excelling in project management and team collaboration. Proven ability to enhance organizational development through analytical thinking and effective communication. Skilled in Microsoft Office and conflict resolution, driving successful community outreach initiatives and improving decision-making processes.
Overview
29
29
years of professional experience
Work History
Administrative Clerk
United States Department of Agriculture
Greensboro, NC
06.2019 - 08.2019
- Processed and maintained accurate records for departmental operations.
- Assisted in updating physical files to incorporate into digital format
- Managed incoming request for Survey Technicians
- Utilized database management systems to update and retrieve information.
Executive Administrative Assistant to Director
Winston Salem Urban League
Winston-Salem, NC
02.2017 - 07.2018
- Coordinated Program schedules and maintained Master program files to enhance organizational development.
- Project management and development, utilizing corporate resources to enhance program initiatives and target local corporate alliances.
- Prepared detailed reports and presentations for board meetings, enhancing decision-making processes.
- Assisted in event planning and logistics, contributing to successful community outreach initiatives.
Program Support Coordinator
Whole Man Ministries
Winston-Salem, NC
01.2013 - 12.2016
- Coordinated client support services to ensure seamless access to resources and programs.
- Developed individualized care plans in collaboration with clients and multidisciplinary teams.
- Managed case documentation and maintained accurate records for compliance purposes.
- Facilitated communication between clients, service providers, and stakeholders to enhance service delivery.
Computer Skills Instructor
First Technology
Winston-Salem, NC
02.2002 - 11.2006
- Developed and implemented training programs for diverse skill sets in computer technology applications.
- Facilitated hands-on workshops to enhance participant engagement and learning retention.
- Collaborated with cross-functional teams to align training objectives with organizational goals.
- Evaluated training effectiveness through feedback and assessments, refining content as needed.
Injection Molding Technician
Tyco Electronics
Winston-Salem, NC
01.1999 - 11.2001
- Operated and maintained injection molding machines for optimal production efficiency.
- Conducted quality inspections to ensure compliance with product specifications.
- Troubleshot equipment malfunctions to minimize downtime and maintain workflow continuity.
- Collaborated with engineering teams to implement process improvements and enhance product quality.
- Monitored production cycles, adjusting parameters to optimize material usage and reduce waste.
Lead Customer Service Representative
American Express Inc.
Greensboro, NC
02.1991 - 10.1998
- Led customer service team to enhance client satisfaction and loyalty through strategic initiatives.
- Developed training programs for new representatives, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify trends, driving process improvements and service enhancements.
- Implemented performance metrics to evaluate team effectiveness, fostering accountability and continuous improvement.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolutions and high-quality service.
Education
Bachelor Degree Program - Sociology, Social Work
NC A&T State University
Greensboro, NCBachelor of Science Program - Psycology
Winston-Salem State University
Winston-Salem, NCITT CompTIA - ITT Technology
ITT University
Winston-Salem, NC02-2018
Peer Support Specialist Certificate - Peer Support Counseling
Cardinal Innovations Healthcare
Charlotte, NC09-2017
Associate of Applied Science - Business Management / Accounting
Phillips Junior College
Winston-Salem, NC06-1989
Skills
- Analytical thinking
- Interpersonal skills
- Task prioritization
- Microsoft office
- Team collaboration
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Team development
- Information security
- Escalation management
Timeline
Administrative Clerk
United States Department of Agriculture
06.2019 - 08.2019
Executive Administrative Assistant to Director
Winston Salem Urban League
02.2017 - 07.2018
Program Support Coordinator
Whole Man Ministries
01.2013 - 12.2016
Computer Skills Instructor
First Technology
02.2002 - 11.2006
Injection Molding Technician
Tyco Electronics
01.1999 - 11.2001
Lead Customer Service Representative
American Express Inc.
02.1991 - 10.1998
Bachelor Degree Program - Sociology, Social Work
NC A&T State University
Bachelor of Science Program - Psycology
Winston-Salem State University
ITT CompTIA - ITT Technology
ITT University
Peer Support Specialist Certificate - Peer Support Counseling
Cardinal Innovations Healthcare
Associate of Applied Science - Business Management / Accounting
Phillips Junior College