Akrysta Armstrong
Dallas,TX
Summary
Organized individual with experience in the field. Expert in workforce planning and recruitment, onboarding and training and employee relations. Recognized for successfully managing multiple projects simultaneously, resolving conflicts and providing guidance to team members. Proven track record of developing and executing HR strategies to improve employee satisfaction and productivity.
Overview
4
4
years of professional experience
Work History
Administrative Clerk
Dallas Police and Fire Pension System
Dallas, TX
05.2024 - Current
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Ordered supplies and equipment as needed.
- Organized and maintained filing systems both electronically and manually.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
- Managed daily office operations and administrative support tasks efficiently.
HUMAN RESOURCES EXPERT
Target
07.2023 - 05.2024
- Coordinated interview schedules for candidates across various locations, managing time zone differences effectively to ensure efficient communication and scheduling between candidates and hiring managers
- Oversaw the timing and frequency of external job postings, strategically optimizing their placement to attract diverse and qualified candidates while maintaining consistency and accuracy across platforms
- Managed invoice payments for the team, ensuring accuracy and timeliness in financial transactions to support departmental budgeting and operations
- Acted as the primary point of contact for inquiries, promptly responding and routing them as needed, demonstrating strong communication skills and the ability to prioritize tasks based on urgency and importance
- Initiated and monitored pre-employment screening processes, ensuring compliance with company policies and regulations while facilitating a smooth and seamless onboarding experience for new hires
- Assisted in the planning and execution of hiring events, contributing to the successful implementation of recruitment strategies and initiatives to attract top talent.
COMPLIANCE SPECIALIST
Hiregenics
03.2022 - 07.2023
- Led the comprehensive gathering of data essential for clearances (PRIA, 40.25, USPS)
- Efficiently managed Enterprise Acknowledgment inquiries and facilitated ongoing report requests, showcasing adept organizational skills
- Identified program gaps and growth opportunities through documentation of processes, proposing improvements, and disseminating best practices, contributing to the ongoing success of program initiatives
- Built strong collaborative partnerships across business units, creating alliances among diverse stakeholders
- Reviewed corporate policies and initiated new processes that improved 25% of the company
- Facilitated communication between departments within the organization related to compliance initiatives
- Documented all aspects of the organization's compliance program including policies, procedures, and processes.
HUMAN RESOURCES COORDINATOR
SisterZ with Hope & Faith Non-Profit
Plano, US
10.2021 - 04.2023
- Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks, and making offers
- Managed invoice payments for the team, ensuring accuracy and timeliness in financial transactions to support departmental budgeting and operations
- Conducted new hire orientations to ensure employees understand company policies and procedures
- Created and maintained employee records in accordance with established guidelines
- Administered employee relations, responding to inquiries and resolving issues.
MARKING SPECIALIST
groupo
03.2021 - 07.2021
- Used point-of-sale system to complete transactions
- Utilized tools and resources to resolve customer inquiries or prepare correspondence
- Analyzed results into actionable behaviors and goals to improve customer satisfaction
- Identified needs and recommended quality improvements, creating perceived value for customers
- Determined client needs by observing consumers, collecting surveys, and analyzing customer feedback
- Assisted in troubleshooting and resolving safety, service, and operational issues
- Utilized tools to analyze data and recommend solutions.
SENIOR CUSTOMER ADVOCATE
Wayfair
07.2020 - 12.2020
- Helped customers by reaching out to external representatives to organize services and address problems
- Kept moving parts running smoothly by confirming and completing work order information, verifying insurance, and setting up orders for additional parts
- Delivered exceptional customer service by targeting solutions on unique customer situations and needs
- Researched and resolved problems using multiple databases and applications
- Offered emergency assistance to deal with critical issues
- Created reports on KPIs such as response time, resolution rate, and average handle time to monitor performance metrics
- Utilized analytical tools such as SQL and Excel for extracting insights from large datasets and making informed decisions about client interactions and services rendered
- Trained junior team members on best practices for handling customer queries and complaints.
Education
ASSOCIATE IN ARTS IN BUSINESS ADMINISTRATION CANDIDATE -
Richland Community college
12.2028
Skills
- Organized
- Workforce planning
- Recruitment
- Onboarding
- Training
- Employee relations
- Managing multiple projects
- Conflict resolution
- Guidance
- HR strategies
- Employee satisfaction
- Productivity
- Confidential Records Management
- Analytical thinking
- Critical thinking
- Microsoft Office Proficiency
- Problem resolution
- Detail-oriented
- Organizational abilities
- Customer service focus
- Independence
- Initiative
- Administrative support
- Human Resource Information System (HRIS)
- Communication
Timeline
Administrative Clerk
Dallas Police and Fire Pension System
05.2024 - Current
HUMAN RESOURCES EXPERT
Target
07.2023 - 05.2024
COMPLIANCE SPECIALIST
Hiregenics
03.2022 - 07.2023
HUMAN RESOURCES COORDINATOR
SisterZ with Hope & Faith Non-Profit
10.2021 - 04.2023
MARKING SPECIALIST
groupo
03.2021 - 07.2021
SENIOR CUSTOMER ADVOCATE
Wayfair
07.2020 - 12.2020
ASSOCIATE IN ARTS IN BUSINESS ADMINISTRATION CANDIDATE -
Richland Community college