Timothy Cogar Jr
Raleigh,NC
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in CompTIA A+, CompTIA Security +.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Asset Specialist
Wake County Public School System
12.2021 - Current
- Achieved a binding agreement between multiple department on a compendium of processes as Standard Operating Procedures for operations within the Technology Warehouse for WCPSS
- Streamlined processes for asset tracking, resulting in more accurate reporting and improved decision-making capabilities for all 200-locations serviced.
- Conducted thorough due diligence on opportunities, ensuring alignment with organizational objectives and risk tolerance.
Help Desk Support; Level II
Alliance of Professionals and Consultants
10.2020 - 12.2021
- Achieved a successful development of a logistical fulfillment process in conjunction with regular mail courier to optimize fulfillment of customer requests to resolve fulfillment requests within 24 hours of receipt; down 700% from before assignment where the turnaround for fulfillment was 7 days or more.
Experience Manager
Ashley HomeStore
06.2020 - 10.2020
- Developed and optimized a daily follow up process during COVID for follow up and accountability with customers impacted by shipping delays resulting in an immediate month over month retention improvement of 22%
- Achieved monumental inventory accuracy resolving existing inventory issues through standardized cycle counts ensuring an accuracy of no less than 99%.
Executive Team Leader
Target Stores, Inc
04.2017 - 06.2020
- Developed a customer service action plan in partnership with front end management to reduce NPS issues by implementing service call buttons in key strategic areas throughout the store to ensure effectively quick customer service achieving a NPS score increase of 13% YOY
- Drafted and presented a purchase project for additional RFID technology, trained and staffed fulfillment to reduce turnaround time to item location of garments for customers by 27% YOY.
IT Support Specialist
Verizon Wireless
06.2014 - 04.2017
- Developed a custom streamline system to resolve common telecom issues by customers utilizing developed SOPs and setting specific times where issues could be resolved with no wait by over scheduling support during slow times reducing non sales during peak and allowing sales to flow with minimal interruption
- Developed a custom support and training class for small business customers to build on their investments in cellular technology through free learning classes resulting in a 33% increase in SMB based client lines YOY.
Skills
- Supervision and leadership
- Staff Management
- Time Management
- Task Prioritization
- Attention to Detail
- Critical Thinking
- Analytical Thinking
- Asset Allocation
- Asset Management
- Emotional intelligence
- Event planning
- Vendor Management
- Special Projects
Certification
- CompTIA A + - BCSLP27H6HFEQ79M
- CompTIA Security + - GWXRJYTZLNQ1QVS9
Timeline
Technology Asset Specialist
Wake County Public School System
12.2021 - Current
Help Desk Support; Level II
Alliance of Professionals and Consultants
10.2020 - 12.2021
Experience Manager
Ashley HomeStore
06.2020 - 10.2020
Executive Team Leader
Target Stores, Inc
04.2017 - 06.2020
IT Support Specialist
Verizon Wireless
06.2014 - 04.2017
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