TIMOTHY CONLAN

• Ensuring that all phone calls are answered promptly, and in an appropriate manner.
• Auditing Charts in the EMR and CRM systems to ensure all the information is entered correctly.
• Approving clients seeking admission clinically and financially.
• Provides primary support to and is the first point of contact for all potential clients, family members and loved

ones struggling with addiction.
• Responsible for scheduling and confirming client treatment and evaluation appointments.
• Responsible for insurance verification documentation in all databases.
• Contacts third party billing with initial request for verification of benefits and maintains communication with

site staff regarding potential clients’ benefits.
• Enters all pertinent client information into all databases and Electronic Medical Record.
• Facilitates coordination of admission to proper level of care and coordinates schedule with program directors

and direct supervisor.
• Coordinates with marketing to refer out to appropriate facilities for all potential clients who require a level of

care not offered by Soba New Jersey..

• Laid out materials and system components to prepare for installation.
• Maintained schedule of appointments with eye for both quality and speed of service.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Operated tools, equipment and machinery according to safety standards.
• Worked with all types of weather and ground conditions.
• Maintained relationships with customers to better understand needs and uphold standards of service.

• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Worked with senior case managers to coordinate team development activities and trainings.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Monitored all guests and provided a safe and secure sober environment.
• Transported guests nightly to off campus meetings.
• Distributed medications as needed based off guests needs.
• Documented and sent out emails daily reporting all/any issues or concerns.
• Intake processes and body searches upon arrival.
• Communicated with the clinical team to provide transparency in guests behaviors.

• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Resolved challenging customer complaints to full satisfaction.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Coached team members in techniques necessary to complete job tasks.
• Completed logs and reports to document detailed information of day today behaviors from the guests.

• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Handled day-to-day shipping and receiving orders.
• Scanned and entered new inventory, updated numbers and investigated variances.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Set minimum and maximum inventory levels based upon business history and need.