Timothy Connors
Bellingham,WA
Summary
Dynamic leader with proven success in boosting store performance and customer satisfaction in previous positions. Excelled in inventory management and team leadership, fostering a collaborative environment that led to significant sales increases. Skilled in customer service and problem-solving, ensuring high standards of store operation and client relations. HR Assistant with 10 years of human resources experience. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature.
Overview
9
9
years of professional experience
Work History
Store Manager / Purchaser
Caravan Cannabis
Burlington, WA
08.2019 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager / Purchaser
Western Bud
Anacortes, WA
04.2015 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
GED -
Lincoln Land Community College
Springfield, IL2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Team Building and Leadership
- Recruiting and Hiring
- Team motivation
- Supply Ordering
- Leadership Development
- Policies and Procedures
- Store displays
- Staff Management
- Staff Supervision
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
Timeline
Store Manager / Purchaser
Caravan Cannabis
08.2019 - 06.2024
Store Manager / Purchaser
Western Bud
04.2015 - 05.2019
GED -
Lincoln Land Community College