Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
The Spot
08.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Security Guard
Private Company
03.2022 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Community Outreach Worker
Housing Authority Of Baltimore City
06.2019 - 08.2019
Surveyed local program participants to ascertain problematic areas requiring improvement.
Conducted community workshops to promote different programs and educate public on available services.
Developed presentations for public events, community groups and school assemblies.
Wrote content for newsletters, social media pages and informational packets.
Education
Baltimore City Community College
Baltimore, MD
05.2025
Green Street Academy
Baltimore, MD
06.2019
Skills
Conflict Resolution
Proficient in Microsoft Office
Team Leadership
Contract Management
Operations Management
Strategic Planning
Business Administration
Policy Implementation
Verbal and Written Communication
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.