Timothy Cowan
Rancho Viejo
Summary
Demonstrated leadership as a manager with 20 years of experience in the restaurant industry, driving team performance and achieving customer service excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Tex’s Best Travel Center
Brownsville, TX
01.2024 - Current
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory, optimizing supply chain processes for efficiency and cost-effectiveness.
- Trained staff on food preparation techniques and safety protocols, enhancing team skills.
- Developed menus incorporating seasonal ingredients, improving customer satisfaction and engagement.
General Manager
Oak Texas Bar and Grill
Brownsville, Texas
08.2023 - 12.2024
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
General Manager
Wing Barn
Brownsville
02.2022 - 08.2023
- Provided coaching and mentoring support for employees at all levels of the organization.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
Manager
Max’s and Louis
San Antonio, US
01.2020 - 02.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Trained employees on additional job positions to always maintain coverage of roles.
General Manager
Hometown Burger
San Antonio, US
10.2017 - 01.2020
- Maximized time and manpower by consolidating data, payroll, and accounting programs into one centralized system.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Trained, managed, and motivated employees to promote professional skill development.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Manager
Santikos Theatres
San Antonio, US
02.2002 - 10.2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to always maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, hired, and trained new employees, including monitoring and review of individual performance.
- Handled over $40,000 in funds each day in fast-paced environment exceptional service, driving retention and satisfaction.
Education
High School Diploma -
East Central High School
San Antonio, TX06.2005
Skills
- Contract development and management
- Team building
- Customer Relationship Management
- P&L Management
- Schedule Management
- Operations Oversight
- Customer Retention
- Food safety
- Customer service
- Inventory management
- Staff supervision
- Food preparation
- Staff training and developme
Certification
Food Handlers
Timeline
Kitchen Manager
Tex’s Best Travel Center
01.2024 - Current
General Manager
Oak Texas Bar and Grill
08.2023 - 12.2024
General Manager
Wing Barn
02.2022 - 08.2023
Manager
Max’s and Louis
01.2020 - 02.2022
General Manager
Hometown Burger
10.2017 - 01.2020
Manager
Santikos Theatres
02.2002 - 10.2017
High School Diploma -
East Central High School