Jannet Ybarra
customer service work from home
Laredo,TX
Summary
Reliable employee seeking customer service position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Sammys Woodfired Pizza
Las Vegas, NV
01.2022 - 12.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated and organized restaurant inventory.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Hired and managed entire kitchen staff.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Helped general management develop prices based on inventory costs and portion sizes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Patient Financial Services Representative
Patient Financial Group
Houston, TX
01.2010 - 10.2022
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
ROI Specialist
ROI Solutions Inc.
Laredo, TX
08.2021 - 02.2022
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Utilized FIVE 9 to manage and confirm patient data, such as insurance, demographic and medical history information.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Tracked down hard-to-find merchandise at diverse locations.
Kitchen Manager
LAREDO TACO
Carrizo Springs, TX
11.2016 - 01.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Managed restaurant marketing, sales building and community involvement.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
Education
Associate of Arts - Business Management
Le Cordon Bleu College of Culinary Arts
Las Vegas, NV04.2008
Skills
- Training and Onboarding
- Profit Optimization
- Scheduling Staff
- Inventory Management
- Problem Solving
- Database Interface and Query Software
- Quality Assurance
- Investigating Complaints
- Delegating Assignments and Tasks
- POS Terminal Operation
- Coaching and Mentoring
- Contract Negotiation
- Customer Retention
- Payroll Administration
- Conflict Resolution
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Manager
Sammys Woodfired Pizza
01.2022 - 12.2022
ROI Specialist
ROI Solutions Inc.
08.2021 - 02.2022
Kitchen Manager
LAREDO TACO
11.2016 - 01.2020
Patient Financial Services Representative
Patient Financial Group
01.2010 - 10.2022
Associate of Arts - Business Management
Le Cordon Bleu College of Culinary Arts