Timothy Coyle

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Montgomery County, Christiansburg, VA (2015-Present) IT Technology Support Specialist. Worked as a Helpdesk Technician. Answered calls and Helpdesk tickets. Responsible employee technology support. Managed recycling and inventory. Duties included workstation setup, software installs, updates and maintenance, moving workstations and equipment, documentation and inventory data. Creating and assigning tickets and over seeing projects to ensure timely completion. Software management and utilization.
• New River Computing, Blacksburg, VA, 13 months (2014-2015), IT Technician, Worked as a technician doing new computer setup, break/fix work, software installation, client management, and computer installation, Responsible for routine monthly maintenance, Was able to increase RMM effectively resulting in better management of client computers along with higher profits each month, Responsible for recycling of unwanted and trashed computers and peripherals, New computer setup, installation, transferring of user profiles and settings, Installation and repair of software, Internet troubleshooting, Monitoring of client computers through Lab Tech, Office 365 deployment and troubleshooting, Technical support, User accounts in Active Directory, Some Networking, Freedom Voice training, Windows 8.1 training, Diagnostics of hardware/software issues, Computer repair and upgrades, Remote management
• City of Radford, Radford, VA, 2013, Administrator Assistant (Internship), Worked with the head administrator for Radford City, Worked with and updated the city anti-virus (Sophos), mapped all workstations on network, upgraded workstations, pulled cables from buildings, tested cables using OmniScanner 2, replaced connectors and bad cables, helped with installations of all network devices upgraded and installed OS on new laptops along with installing office and anti-virus, and renamed laptops and placed them on the domain, Helped with and made all connections with Ubiquiti wireless installation, Internship portfolio available
• Cracker Barrel, Christiansburg, VA, 2009-2013, Server, Leveraged strengths in precise communications and suggestive sales along with great efficiency and organization skills in a fast pace environment to earn par 4 server trainer and the number one spot in productivity and sales (4 years running) while working my way through school
• Shakers, Christiansburg, VA, 2004-2009, Administration Manager, Worked with MS Office, MS Word, Excel, Outlook and Micros, Handled system crashes, including restoring and backing up system, Worked with and problem solved with Micros and Windows XP including printers and networked, Created Excel documents, schedules, cost and tracking sheets including input of data daily, Email through Outlook
• Macado's, Blacksburg, VA, 2013-2023, Server, Leveraged strengths in precise communications and suggestive sales along with great efficiency and organization skills in a fast pace environment
• Zeppolis, Blacksburg, VA, 2013-2014, Server, Leveraged strengths in precise communications and suggestive sales along with great efficiency and organization skills in a fast pace environment
• Shakers, Christiansburg, VA, 2003-2009, Kitchen Manager, Responsible for kitchen staff and food equipment and food cost
• Shakers, Christiansburg, VA, 2006-2007, Bar Manager, Responsible for Bar staff, Bar sales, and beverage cost
• Shakers, Christiansburg, VA, 2004-2005, Service Manager, Responsible for the servers, hosts, and food sales
• Shakers, Christiansburg, VA, 2004-2009, Administration Manager, Responsible for paperwork, network, and data
• Shakers, Christiansburg, VA, 2003-2004, Server, Lead server and Trainer
• Cracker Barrel, Wytheville, VA, 2001-2004, Server and Trainer, Leveraged strengths in precise communications and suggestive sales along with great efficiency and organization skills in a fast pace environment to earn par 4 server trainer and the number one spot in productivity and sales
• Sondik Supply Company, Portland, ME, 1999-2000, Truck Driver, Responsible for deliveries to 50+ customers in two regions
• Olympia Sports, Peabody, MA, 1998-1999, Manager, Responsible for scheduling, training, shipping and receiving
• USMC Reserves, Topsham, ME, 1992-1998, Corporal (E4), Infantry 0311 Fire team leader, Squad leader, and Rifle range coach, Expert Rifleman in all of my years in the Marines, Obtained the National Defense ribbon and Selective Service ribbon