Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Davis

Marietta,Georgia

Summary

Seeking employment opportunities, with hopes of attaining more skills at your organization – particularly in a call center position – while providing excellent customer service and productive work ethics. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience

Work History

Driver/Contractor

Uber
02.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Driver Helper

United Parcel Services (UPS)
10.2019 - 01.2020
  • Aided delivery drivers in the organizing, handling and delivering of packages in a timely order
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.

Resident Assistant

Cedar Point
04.2019 - 08.2019
  • Monitored and assisted resident needs and the maintenance of a clean and safe environment
  • Provided excellent customer service for welcoming atmosphere to residents
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.

Big Lots Shipping Department

iforce Staffing
08.2018 - 04.2019
  • Effectively loaded shipping orders from warehouse to be shipped out for delivery
  • Enhanced customer satisfaction levels with prompt and accurate order fulfillment, reducing delivery times.
  • Improved employee morale and retention by fostering a positive work environment and providing opportunities for professional development.
  • Evaluated vendor performance regularly, selecting reliable partners that offered competitive rates while maintaining high-quality service standards.

Maintenance Supervisor

Cedar Point
05.2018 - 07.2018
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.

Maintenance Associate

The Liberty Group
01.2018 - 03.2018
  • Performed various landscaping, cleaning and other tasks assigned
  • Supported a culture of continuous learning by providing training to junior associates on technical skills and safety protocols.
  • Reduced downtime for production lines through efficient troubleshooting and timely repairs of machinery.
  • Ensured optimal functionality of HVAC systems with routine inspections, cleaning filters, calibrating controls, and adjusting thermostats as needed.

Customer Service Representative

InfoCision
03.2016 - 01.2018
  • Offered a high customer service experience to customers, while providing them efficient and effective solutions
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Life Skills High School
Youngstown, Ohio
06.2016

Skills

  • Microsoft Office
  • Time Management
  • Documentation skills
  • Equipment operations
  • Freight Management
  • Warehouse Operations
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Effective Communication
  • Customer Service
  • Leadership
  • Conflict Resolution

Timeline

Driver/Contractor

Uber
02.2020 - Current

Driver Helper

United Parcel Services (UPS)
10.2019 - 01.2020

Resident Assistant

Cedar Point
04.2019 - 08.2019

Big Lots Shipping Department

iforce Staffing
08.2018 - 04.2019

Maintenance Supervisor

Cedar Point
05.2018 - 07.2018

Maintenance Associate

The Liberty Group
01.2018 - 03.2018

Customer Service Representative

InfoCision
03.2016 - 01.2018

High School Diploma -

Life Skills High School

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