TIMOTHY D. HENRIQUEZ
Apex,N.C.
Summary
Dynamic Field Recruiter with a proven track record at National Express LLC, excelling in candidate sourcing and talent pipeline management. Skilled in interview assessment and job market analysis, I foster strong connections with potential candidates, ensuring compliance and filling critical positions efficiently. My strategic approach enhances recruitment outcomes while maintaining a high standard of service.
Overview
25
25
years of professional experience
Work History
Field Recruiter/Sr. Field Recruiter
National Express LLC
04.2019 - Current
- Responsible for seeking out candidates in the field, traveling to different locations attending job fairs, collaborating with RMS, Area GMS and site GMS, industry Contacts and stakeholders to identify and fill critical positions, particularly those requiring 'boots on the ground' skills or knowledge.
- Utilizing various methods like networking, job boards, cold calling for high volume locations using multiple platforms i.e : Indeed, Career Builder, Monster, Ziprecruiter, Taleo, Phenom.
- Evaluating applicants skills, experience and fit for the role through in-person (job fair) or over the phone assessment.
- With a focus on targeted recruitment strategies and developing strong connections with potential candidates while maintaining a talent pipeline in present or future hiring needs.
- Being in compliance with all company policies and legal requirements involving all things recruitment.
Asst. Front Office Director
Hotel Plaza Athenee
11.2018 - 10.2019
- Company Overview: Property recipient of Leading Hotels of the World: 4 Star / 4 Diamond Hotel
- Responsible for assisting in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assist in monitoring and developing team member performance, providing supervision and professional development, scheduling, counseling, evaluations as well as delivering recognition and rewards.
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
- Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests.
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Run and complete daily reports, analyze data and make decisions based on data.
- Resolve guest issues and concerns to guest satisfaction.
- Recruit, interview and train team members.
- Property recipient of Leading Hotels of the World: 4 Star / 4 Diamond Hotel
Sr. Manager on Duty
JW Marriott / Essex House, New York
07.2016 - 11.2018
- Responsible for the smooth operation of the Front Office Department.
- Acting as the Management Representative, thoroughly investigate safety, security, and emergency matters, room and account discrepancies.
- Assist the Front Office Manager in training staff according to Marriott Corp Standards.
- Coach, lead and mentor associates to deliver exceptional service while creating a positive work atmosphere.
- On-going communication with employees to create awareness of business expectations, recognizing performance of staff so that the desired results produce a luxury status for our guests.
- Coordinate effective communication between all departments, lead the team in meeting and maintaining the Marriott Brand Standards to achieve a continued reputation as a market leader in the industry.
- Ensure professional, meticulous check in and customer service to all our valued guests, VIP guests, in house and on arrival, giving prompt attention and personal recognition throughout the hotel.
- Responding to their every need, resolving any issue that may arise, supervising and supporting concierge during peak and off peak periods.
Asst. Front Office Manager
The Historic Thayer Hotel, West Point, New York
11.2014 - 07.2016
- Responsibilities include and not limited to all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures.
- Provided leadership and support to all members of the Front Office, implemented and enforced the Standards of Excellence in all areas supervised.
- Managed and monitored activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Maintained a professional and high quality service oriented environment always.
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that arose.
- Informed all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
- Checked accommodations, making sure any special requests were carried out accordingly, greeted guests upon arrival and ensured escort to accommodations if necessary.
- Coordinated daily activities with the hotel management team.
- Held monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Front Office Manager
Four Points Sheraton Stewart Airport
06.2014 - 11.2015
- Manages all aspects of the dept including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures.
- Managed and monitored activities of all employees in the Front Office dept making sure they adhere to the standards of excellence and the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Maintain a professional and high quality service oriented environment at all times.
- Dealt with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Work closely with the Housekeeping & Sales Dept to improve guest services and foster cross departmental communication.
- Held monthly department meetings keeping staff informed of all activities in the hotel, reinforced Standards of Excellence and promoted a strong team atmosphere and culture.
Senior Doorman
Element Times Square West, New York, N.Y. (MHG Property)
10.2008 - 05.2014
- Manages all aspects of the dept including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures.
- Managed and monitored activities of all employees at the front desk, a welcoming environment for hotel guests and helped facilitate their arrival and / or departure.
- This includes opening doors, hailing taxi cabs, greeting guests and carrying their bags into the hotel.
- Responsible for keeping the work area tidy by sweeping and removing refuse.
- Assisted guests by giving directions and providing important information about the hotel.
- Also stationed near the entrance to keep an eye out for suspicious activity.
- Also provided protection for guests, clients, staff, and associates against criminal activity by patrolling on foot and through visual inspections.
- Monitor safety, fire safety and security of the facility.
- Also assisted bellman / houseman to ensure smooth running of property.
Senior Doorman
The Alex Hotel, New York, N.Y.
03.2005 - 06.2007
- Company Overview: Property recipient of Leading Hotels of the World: 4 Star / 4 Diamond Hotel
- Responsibilities included greeting and registering guests.
- Provided services such as arranging transportation, assisting with packages, assisting with luggage, guiding visitors, providing directions, arranging dry cleaning, and other service pick-ups and deliveries.
- Following up on guest complaints or service requests.
- Including and not limited to any and all other services required for maintaining a first-class level property.
- Property recipient of Leading Hotels of the World: 4 Star / 4 Diamond Hotel
Housekeeping Aide / Lobby Attendant / Bellman
Westchester Marriott International, Tarrytown, N.Y.
10.2004 - 02.2005
- Responsibilities included maintaining linen rooms and adequate stock of all supplies.
- Transport of all clean and dirty linen to appropriate areas.
- Shampooed carpets, cleaned hallways, and swept hallways as needed.
- Maintained general appearance in front of the house and lobby area.
- Also assisted guests with luggage during check-in and departure requests.
Host / Take-Out Attendant
B.B.Q. Restaurant, New York, N.Y.
03.2000 - 10.2004
- Maintained and greeted guests in front of the house.
- Seated and tended to customer concerns and all customer service needs.
- Assisted in the delivery; incoming and outgoing telephone orders.
- Covered shifts for runner and expeditor positions when short staffed.
- Familiar with all aspects of dining operations.
Education
Semi-Professional Basketball -
Los Leones De Ponce / Las Carolinas Gigantes
Puerto Rico01.2000
High School Diploma -
Theodore Roosevelt
01.1991
Skills
- Candidate sourcing and recruitment strategy
- Talent pipeline management
- Interview assessment and applicant tracking
- Job market analysis
References
Provided Upon Request
Timeline
Field Recruiter/Sr. Field Recruiter
National Express LLC
04.2019 - Current
Asst. Front Office Director
Hotel Plaza Athenee
11.2018 - 10.2019
Sr. Manager on Duty
JW Marriott / Essex House, New York
07.2016 - 11.2018
Asst. Front Office Manager
The Historic Thayer Hotel, West Point, New York
11.2014 - 07.2016
Front Office Manager
Four Points Sheraton Stewart Airport
06.2014 - 11.2015
Senior Doorman
Element Times Square West, New York, N.Y. (MHG Property)
10.2008 - 05.2014
Senior Doorman
The Alex Hotel, New York, N.Y.
03.2005 - 06.2007
Housekeeping Aide / Lobby Attendant / Bellman
Westchester Marriott International, Tarrytown, N.Y.
10.2004 - 02.2005
Host / Take-Out Attendant
B.B.Q. Restaurant, New York, N.Y.
03.2000 - 10.2004
Semi-Professional Basketball -
Los Leones De Ponce / Las Carolinas Gigantes
High School Diploma -
Theodore Roosevelt