Timothy Diggins
Minneapolis,MN
Summary
Experienced assistant manager focused on staff management, training, and customer engagement. Achievements include significant improvements in operational efficiency and safety compliance, contributing to higher customer satisfaction rates. Known for cultivating collaborative team dynamics and refining customer service strategies to support sales growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Shoreview, Minnesota
02.2026 - Current
- Managed daily store operations, ensuring effective customer service, efficient inventory management, and optimized staff scheduling.
- Coordinated employee schedules to optimize coverage and customer service.
- Supported inventory management and restocking procedures in store.
- Engaged with customers to resolve inquiries and issues, fostering positive relationships and improving satisfaction.
- Helped implement promotional displays to enhance product visibility.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Provided leadership support during peak hours, motivating staff to achieve sales targets and enhance customer experiences.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. Trained new employees on store policies and customer service standards.
- Collaborated with team members to maintain a positive work environment.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Shift Leader
Speedway Gas Station
New Brighton, Minnesota
12.2024 - 03.2025
- Managed inventory levels and restocked merchandise to ensure optimal supply.
- Ensured compliance with health and safety regulations across all station operations.
- Trained new employees on procedures and customer service techniques to elevate team performance.
- Supervised daily operations while coordinating staff activities for efficient shift transitions.
- Assisted customers with inquiries and resolved issues to improve overall satisfaction.
- Verified cash drawers for accuracy during opening and closing shifts.
- Resolved customer complaints promptly while maintaining high levels of professionalism.
- Organized work environment by delegating tasks to enhance accountability and efficiency.
Shift Leader
Walmart
Fridley, MN
10.2022 - 09.2024
- Managed daily operations and staff activities to maintain efficient workflow and customer satisfaction.
- Analyzed customer preferences to optimize digital shopping experiences.
- Oversaw online product listings, ensuring accurate inventory representation.
- Assisted customers in navigating and troubleshooting e-commerce platform issues.
- Trained new team members on digital tools and customer engagement strategies, boosting team effectiveness.
- Provided technical support for customers experiencing online shopping difficulties.
- Evaluated user feedback to enhance website functionality and user interface.
- Resolved complaints through effective communication and problem-solving techniques.
Shift Lead/Team Member
Speedway Gas Station
Minneapolis, Minnesota
10.2020 - 05.2021
- Resolved customer inquiries and escalated issues efficiently, enhancing overall satisfaction.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Monitored service interactions to uphold company standards and improve customer experience.
- Directed team activities, focusing on performance management and coaching for effectiveness.
- Developed strong relationships with customers and clients to foster loyalty.
- Assisted in implementing new initiatives and tools to enrich customer service operations.
- Participated in meetings with senior management to discuss project progress and service enhancement strategies.
General Warehouse Associate
Golden Valley Wholesale
Fridley, MN
12.2019 - 09.2020
- Accurately selected products according to order specifications.
- Operated forklifts and pallet jacks to enhance efficiency in order picking.
- Collaborated with team members to optimize picking processes and workflow efficiency.
- Conducted regular inventory checks to ensure stock accuracy and support operations.
- Packaged orders securely for timely shipment to customers.
- Followed safety protocols, minimizing workplace accidents.
- Utilized RF scanner for efficient item retrieval from bins and order completion.
- Transported goods within warehouse using manual and powered lift trucks.
Education
Bachelor of Arts - Business Administration And Management
University of Arkansas
Pine Bluff, AR06-2005
Bachelor of Arts - Business Administration And Management
Langston University
Langston, OK06-2005
High School Diploma -
Paul L Dunbar Vocational Career Academy
Chicago, IL06-2001
Skills
- Customer engagement and service
- Sales optimization
- Cash handling and inventory control
- Visual merchandising
- Staff management and training
- Employee supervision and performance evaluation
- Schedule coordination
- Safety compliance and operational safety
- Process improvement
- Effective communication and conflict resolution
- Team building and problem solving
- Financial oversight
Timeline
Assistant Manager
Speedway Gas Station
02.2026 - Current
Shift Leader
Speedway Gas Station
12.2024 - 03.2025
Shift Leader
Walmart
10.2022 - 09.2024
Shift Lead/Team Member
Speedway Gas Station
10.2020 - 05.2021
General Warehouse Associate
Golden Valley Wholesale
12.2019 - 09.2020
Bachelor of Arts - Business Administration And Management
University of Arkansas
Bachelor of Arts - Business Administration And Management
Langston University
High School Diploma -
Paul L Dunbar Vocational Career Academy